Wednesday, May 20, 2015

Microsemi Improves Capacity of Grandmaster Clock for LTE

Microsemi has doubled the Precision Time Protocol (PTP) client capacity of its TimeProvider 2700 PTP grandmaster (GM) clock that provides synchronization to LTE Networks. The TimeProvider 2700 now provides simultaneous hardware time stamping support of up to 128 PTP clients, resulting in a significant cost benefit using a single GM clock.

The higher capacity further facilitates ease of deployment as installed TimeProvider 2700s can be upgraded to greater client capacity without additional hardware. Microsemi said this significantly improves scalability and easily accommodates future network growth for PTP capacity expansion while minimizing future hardware investment or replacements. The capability to support up to 128 PTP clients also extends to Microsemi's TimeProvider 2300 Edge Boundary Clock.

"Microsemi is the world's standard for time and we are committed to continuing to develop timing solutions from the network core to the edge," said Barry Dropping, director, product management of Microsemi's Frequency & Timing division. "As new technologies and standards such as LTE Advanced and small cells are deployed, we are dedicated to providing our customers solutions that will leverage their existing network investment to meet their evolving needs."

Alcatel-Lucent Signs 5G Research Pact with KT

Alcatel-Lucent signed a memorandum of understanding with KT to test technologies for the eventual introduction of 5G mobile networks and infrastructure capable of meeting the huge connectivity demands expected in the future.

The collaboration will initially focus on Alcatel-Lucent’s virtualized Radio Access Network (vRAN) technology. At Mobile World Congress this year, Alcatel-Lucent demonstrated how its vRAN capability could help operators dynamically meet changing customer, market and environmental demands while enhancing network performance and lowering costs.

Marvell Powers China Unicom's Small Hot Chili Smartphone

China Unicom launched the world's first 5-inch 4G LTE XiaoLaJiao smartphone powered by Marvell's ARMADA mobile PXA1908 platform.

Marvell's device is a field-proven 5-mode 4G LTE modem featuring a quad-core 1.2GHz ARM Cortex A53 with NEON, efficient power management and battery charging capability, and integrated location and sensor technology. The HongLaJiao smartphone for China Unicom supports the world's most popular cellular modes including: 4G/TD-LTE, FDD-LTE, 3G/WCDMA and 2G/GSM.

"I am very pleased to see XiaoLaJiao launch the world's first 399 RMB 5" 4G LTE smartphone, the HongLaJiao, for China Unicom. We are proud to power high performance and cost effective smartphones for China Unicom to make their 4G LTE services more accessible to the masses," said Weili Dai, President and Co-Founder of Marvell. "I believe our industry leading 4G LTE technology and our close collaboration with top global operators and OEMs have significantly accelerated the mass adoption of affordable 4G LTE smartphones in China and around the world. I am thankful for the dedication of XiaoLaJiao and Marvell's global engineering teams in launching this great product."

Tuesday, May 19, 2015

IBM Expands OpenStack Cloud Services

IBM is rolling out an expanded suite of Cloud OpenStack Services that allow customers to integrate applications and data across hybrid clouds including public, dedicated and local cloud environments. The services can be hosted on the Softlayer infrastructure without changing code or configurations.

The OpenStack solutions are pitched as a way for customers to avoid vendor lock-in or costly customization for cloud applications.

“As a top contributor to OpenStack, IBM firmly believes that an open cloud architecture translates into significant cost savings for our clients and will rapidly expand the cloud marketplace,” said IBM Vice President of Cloud Architecture and Technology Dr. Angel Diaz. “By delivering a complete portfolio of OpenStack services to the market, we are enabling our clients with what they need to quickly move applications and data across multiple cloud environments without fear of getting locked into a single cloud environment.”

Skyport Unveils its Hyper-Secured Servers

Skyport Systems, a start-up based in Mountain View, California unveiled its "hyper-secured" server architecture for delivering trusted computing and policy enforcement at the application edge.

The SkySecure System enforces policy on hosted workloads without software agents or network changes. The architecture tightly integrates the components of multiple security appliances that were not designed to work together, reduces the threat surface by removing physical attack vectors and implements Intel's Trusted Execution Technology. SkySecure is designed for deployment at the most critical points of infrastructure, including exposed DMZs, branch and remote environments, high-value business applications and foundational IT control systems such as Microsoft Active Directory, DNS servers and virtualization/cloud/big data/SDN controllers. No changes are required to networks, applications, or operating systems. The company says its server is designed to catch and contain malware and rootkits.

Hardware, firmware and software components are validated at the point of manufacture and continuously monitored once deployed. After properly attesting, the system boots a fully
whitelisted Security Enhanced Linux (SELinux) implementation. SkySecure Compartments enable a dynamic whitelist and application-layer protections around each workload deployed on a SkySecure Server, houses them in a synthetic operating environment and assumes a zero-trust posture regarding all network access.

The SkySecure platform consists of three main components: on-premise trusted computing systems, software-based/hardware-enforced compartments that enforce policy around each hosted virtual machine and centralized management and monitoring that centrally orchestrates security policy and enables total application visibility.

“Every CIO we’ve talked to has deployed virtualization, single-sign on, cloud and big data systems to automate processes and make IT more agile, but this has resulted in critical control points in the infrastructure,” said Douglas Gourlay, corporate vice president of Skyport Systems. “Skyport Systems is delivering a system that is secure by default: from the point of inception, not belated integration. We are building a hyper-secured infrastructure foundation for mission-critical systems.”

  • In April 2015, Skyport Systems announced $30 million in Series B funding for its Hyper-Secured Infrastructure solutions.  The new funding was led by Index Ventures, with participation from Intel Capital and existing investor Sutter Hill Ventures. The Series B round brings total Skyport funding to $37M.
  • Skyport is headed by Stefan Dyckerhoff, who previously was GM of routing and switching at Juniper Networks, which he originally joined as employee #33 working in chip design. 

Skyport - Evolution of Converged Infrastructure

Skyport Systems, a start-up based in Mountain View, California, sees a next-gen infrastructure opportunity at the intersection of networking, security, storage, and compute.

In this video, Doug Gourlay discusses the evolution of converged infrastructure from Cisco UCS, Nutanix and this next step.

See video:

Google Cuts Cloud VM Pricing up to 30%

Google announced a set of price cuts for its cloud services, saying its Google Cloud Platform is now 40% less expensive for many workloads.

Reduced prices are in effect for all Google Compute Engine Instance types.

Google also introduced a new class of preemptible virtual machines that delivers short-term capacity for a very low, fixed cost. Preemptible VMs are identical to regular VMs, except availability is subject to system supply and demand. Since we run Preemptible VMs on resources that would otherwise be idle, we can offer them at substantially reduced costs.

Dept of Justice Charges Chinese Professor with Espionage from Avago

The U.S. Department of Justice filed economic espionage charges against Tianjin University Professor Hao Zhang (36) and Wei Pang (35) in a case involving trade secrets and RF patents belonging to Avago Technologies.

The 32-count indictment alleges that Wei Pang and Hao Zhang conducted research and development on thin-film bulk acoustic resonator (FBAR) technology while students at the University of Southern California under  funding from U.S. Defense Advanced Research Projects Agency (DARPA).  After earning their doctorate in approximately 2005, Pang accepted employment as an FBAR engineer with Avago Technologies (Avago) in Colorado and Zhang accepted employment as an FBAR engineer with Skyworks Solutions Inc. (Skyworks) in Massachusetts. The indictments accuse the men of preparing a business plan to steal technology from Avago and Skyworks with the intent of establishing a new competitor, ROFS Microsystes, a joint venture with Tianjun University and located in PRC state-sponsored Tianjin Economic Development Area (TEDA).

Zhang was arrested on May 16, 2015, upon landing at the Los Angeles International Airport on a flight from the PRC.

OIF Publishes SDN Framework Paper

The Optical Internetworking Forum (OIF) published an SDN Framework whitepaper that paves the way for implementation of SDN in Carrier Networks.

“Framework for Transport SDN: Components and APIs”, documents the SDN framework for multi-domain carrier networks.  It identifies critical open APIs for Transport SDN based on synthesis of the SDN layered architecture and the ITU-T ASON functional element model for optical network control.

“In 2014, the prototype demonstration brought together multiple vendors and carriers to test cloud-bursting services, utilizing SDN principles and interfaces,” said Lyndon Ong of Ciena and co-chair of the OIF Market Awareness & Education Committee.  “The demonstration results factored into the development of a framework that allows SDN to be deployed over a carrier’s network with multiple, diverse domains.”

One of the key findings from the demonstration was that the separation introduced by the NBI and SBI enables SDN to be applied over greenfield (i.e., OpenFlow) and brownfield environments, allowing integration of domains controlled by management systems and domains using existing distributed control planes as well as centralized SDN.  A variety of SBI protocols could coexist in the carrier’s Transport SDN network, including the OpenFlow protocol, with extensions for optical networks.

Colt Upgrades European Supercore with Infinera

Colt Technology Services is deploying the Infinera DTN-X packet optical transport networking platform for the upgrade of its European Supercore long distance network (LDN).

Colt's European Supercore network supports national and international services between the European cities of London, Paris, Amsterdam, Brussels, Frankfurt, Dusseldorf, Hamburg, Berlin, Munich, Stuttgart, Zurich, Vienna and Dublin.

Infinera said its DTN-X platform, along with its exclusive "Instant Bandwidth" capability, allows Colt to rapidly provision 40G and 100G services to its carrier and enterprise customers while providing highly reliable and scalable services.  The solution supports up to eight terabits per second (Tb/s) of capacity and the ability to provide continued service and revenue growth in the high bandwidth services market.

"Carriers, Cloud providers and enterprise customers know they can rely on Colt and our world class infrastructure to deliver and manage reliable services, leaving them free to focus on their priorities. This network upgrade is the latest in a series of investments in our network and will allow Colt to rapidly provision high-bandwidth services to our customer base in Europe. The Infinera platform allows us to easily scale the network as customer demand increases over time, giving Colt the flexibility needed to effectively support our customers," said Zhongmin Guo, VP of strategy and business development, Network Services at Colt Technology Services.

In November 2014, Colt, which operates a next-generation network in Europe, agreed to acquire KVH, its counterpart in Asia-Pacific,for ¥18.595 billion (EUR 130.3 million) in cash. KVH is currently owned by FMR, FIL and associates.

Colt, which was founded in London in 1992 with funds provided by Fidelity Investments, has grown into a pan-European operator with a network spanning 47,000 kms.  It operates metro networks in 42 European networks with direct fiber connections into 20,000 buildings. Colt has a city-based expansion strategy, targeting customers operating in information
intensive industries.

KVH, which was also founded by Fidelity Investments, is present in Tokyo, the world’s number one city economy, as well as Singapore, Hong Kong and Seoul; providing a platform in four of Colt’s target cities for expansion.  KVH operates data centers across Asia, a global low latency network and metro networks in Tokyo and Osaka.  Its managed IT and cloud solutions were developed by Colt.  KVH has around 2,000 enterprise and wholesale customers. In revenue terms KVH is roughly 10% the size of Colt.

Nokia Packages Rapidly Deployable LTE Network in a Box

Nokia Networks introduced a compact, rapidly deployable LTE network in a box with macro site capacity . The box can serve as a dedicated small network for major industrial sites and itenables vital public safety communications to be implemented at emergency scenes where wide area network coverage is not available. In addition, mobile operators can use the miniature LTE network to bring high-bandwidth connectivity to rural and remote areas.

Nokia Network in a box is a compact macro base station with an integrated core network ready to operate on either FDD or TD-LTE bands, along with built-in ports for external IP connectivity. The unit is based on Nokia Flexi Multiradio 10 Base Station and supports thousands of users. It weighs about 40 kg and requires a power supply of less than 1 kW, enabling it to be powered by a car-based inverter or a small portable generator.

Sckipio and iPhotonix Announce + NFV Partnership

Sckipio Technologies and iPhotonix announced a partnership to enable the iPhotonix Virtual Network (iVN) to fully interoperate with Sckipio’s modems.

Sckipio’s technology consists of modems for both the DPU and the CPE. The company claims it can deliver up to 2x the expected rate and reach of the standard – all while staying 100% within the specification guidelines.

iVN is an integrated NFV platform for the rapid delivery of iPhotonix vApps combined with extensive networking, management and orchestration (MANO) solutions.

“It’s time to unlock the management innovation our customers crave,” said David Baum, co-founder and CEO of Sckipio Technologies. “With iPhotonix, our partners can quickly deploy a persistent management agent (PMA) and a full management stack.”

“We are excited to partner with Sckipio, a leader in the space. We believe will become a prominent solution for broadband access,” said Amir Elbaz, CEO, iPhotonix. “The combination of our two great platforms, is a win for all our customers.”

Monday, May 18, 2015

OpenStack Cloud Providers Support Federated Identity

A group of OpenStack cloud providers have committed to support the new federated identity feature available in the OpenStack Kilo release, which was released at the end of April. This will make it easier to provision and operate hybrid workloads in multi-cloud environments.

“OpenStack cloud providers are delivering on the promise of a global network of clouds that app developers can leverage depending on their needs,” said Jonathan Bryce, executive director of the OpenStack Foundation. “Today, the OpenStack community is putting app developers in the driver’s seat, giving them the power to choose the price, performance and geography that best suit the needs of their apps, matching workloads to the best resources. No other cloud platform promises what OpenStack can deliver.”

The list of companies supporting federated identity includes:

  • Anchor, 
  • Aptira, 
  • Auro, 
  • Blue Box Cloud, 
  • Breqwatr
  • Bright Computing
  • Cisco
  • City Network
  • Cloud and Heat
  • DataCentred
  • DreamHost
  • Dualtec
  • EasyStack
  • Elastx
  • HP
  • IBM
  • Internap
  • KIO Networks
  • Mirantis
  • Morphlabs
  • Oracle
  • Rackspace
  • Red Hat
  • Stratoscale
  • SUSE
  • TeutoStack
  • Transcirrus
  • Ubuntu
  • UnitedStack
  • Vexxhost

Mirantis Delivers "OpenStack Out-of-the-Box" with 47 Partners

Mirantis, a pure-play OpenStack start-up based in Mountain View, California, launched a partnership program for delivering "OpenStack out-of-the-box". From the outset, the Mirantis Unlocked ecosystem has 47 partners, including  market-leading companies such as Citrix, Juniper Networks, VMware, Brocade, and EMC; and innovative technologies from Nuage Networks, SolidFire, Maxta, Avi Networks, Metaswitch Networks, Cumulus Networks, BigSwitch, ActiveState, Midokura, and ScalR.

The debut of Mirantis Unlocked follows recent integrations with Oracle Database, Pivotal Cloud Foundry, Stackato Cloud Foundry, EMC, Google Kubernetes, Juniper Networks Contrail Networking, and others.

“OpenStack enables enterprises to weave components from a diverse set of infrastructure innovators into a cohesive datacenter operating system,” said Mirantis CMO and co-founder, Boris Renski. “The vision of Mirantis Unlocked is to take best-of-breed infrastructure technologies through a rigorous certification process, giving customers an out-of-the box experience with OpenStack without limiting their infrastructure choices.”

Mirantis also said its plans to launch turnkey OpenStack appliances later this year with partners. The first rack-based appliance, built in collaboration with Dell, Intel, Juniper Networks, and Redapt, is being shown at this week's OpenStack Summit in Vancouver.

Earlier this year, Mirantis announced a new OpenStack distribution based on the Juno release and featuring the ability for partners to write plugins that install and run their products automatically. 

Mirantis OpenStack 6.0 supports the Fuel deployment manager, which is an open source framework for creating deployment plugins, offering users a wide range of capabilities that they can repeatedly and reliably add to their Fuel-managed OpenStack clouds.

“As the pure-play OpenStack vendor, Mirantis is committed to keeping hardware and software choices completely open and to removing technical barriers to adoption,” said Boris Renski, Mirantis CMO. “Our investment in pluggable architecture makes it much easier for customers to take advantage of their preferred networking and storage solutions in building, deploying and managing their OpenStack clouds.”

Piston Cloud Integrates Metaswitch's Project Calico for Virtual Networking

Piston Cloud Computing has selected and integrated Project Calico, an open source virtual networking solution that enables the implementation of scalable, standards-based, cloud infrastructures into its latest CloudOS release.

Piston Cloud offers a data center operating system that transforms clusters of commodity servers into a single unified environment. It can be used to deploy OpenStack in minutes and also allows customers and partners to also deploy Hadoop and Spark on bare metal.

Metaswitch said that by integrating Calico as the foundation for its networking, Piston Cloud’s CloudOS 4.0 is able to elegantly support heterogeneous workloads such as OpenStack-based virtual machines, bare metal workloads including Hadoop and Spark, and containers running under Kubernetes, Mesos and Docker Swarm.

Calico leverages the fact that the vast majority of today’s workloads are based on IP and that Internet core routing and route discovery techniques, namely the Border Gateway Protocol (BGP), are the perfect tools for architecting high-performance, large-scale networks. By tightly integrating with Piston Cloud’s CloudOS, Calico provides the framework for orchestrated IP routing in between virtual machines (VMs) and host machines, along with intra- and inter-data center interconnects.

In July 2014, Metaswitch Networks launched Project Calico -  an open source solution for virtual networking in hyper-scale, cloud data centers.

Unlike networking alternatives such as VXLAN, GRE and SDN-controlled flows, Project Calico aims to leverage Internet core routing and route discovery techniques, namely the Border Gateway Protocol (BGP), to scale data center networks. Calico promises tight integration with cloud operating systems, such as OpenStack, thereby providing the framework for orchestrated IP routing in between virtual machines (VMs) and host machines, along with intra and inter-data center interconnects.

Metaswitch is contributing the initial code base for Project Calico

Red Hat Integrates its OpenShift with OpenStack

Red Hat introduced its Cloud Suite for Applications, providing both Infrastructure-as-a-Service (IaaS) for massive scalability and Platform-as-a-Service (PaaS) for faster application delivery, combined with a unified management framework that supports hybrid deployment models.

The company said its fully open source, integrated IaaS and PaaS solution will help customers to avoid cloud silos.  The suite integrates OpenShift by Red Hat, Red Hat Enterprise Linux OpenStack Platform, and Red Hat CloudForms, respectively. With seamless management of both OpenShift and OpenStack with Red Hat CloudForms, an enterprise management solution that enables open hybrid clouds by providing consistent visibility across virtual infrastructure and public cloud platforms, operators can more effectively manage both PaaS and IaaS from a single console.

“Combining these powerful cloud offerings addresses a significant customer need to reduce silos and enable more efficient OpenStack cloud deployments. While other companies can provide one or two of the building blocks for a cloud, Red Hat is the only vendor that can offer IaaS, PaaS and management in an open environment, backed by the strength of Red Hat Enterprise Linux and the ability to leverage certified hardware of their choice,” stated Paul Cormier, president, Products and Technologies, Red Hat.

Internap Offers OpenStack Automated Bare-Metal Instances

Internap announced a new bare-metal service on the OpenStack platform that provides a high-performance IaaS option for devops teams to deploy mission-critical applications and big-data workloads on OpenStack.

Specifically, the initial release lets customers instantly provision and manage bare-metal instances, choosing from a range of server options that can be hybridized with Internap’s AgileCLOUD public cloud instances through the OpenStack Horizon management dashboard. The release features additional networking capabilities like IPMI, NIC bonding and up to 10 VLANs per environment, allowing customers to more efficiently deploy and support complex server and OS clustering use cases without needing to use more expensive hardware solutions.

In addition, Internap is now supporting OpenStack interoperability and identity federation, helping customers to move workloads securely and seamlessly across public and private clouds.

“We’re committed to enabling easy adoption of OpenStack for public and private clouds. With Internap’s new bare-metal servers on OpenStack, customers running data-intensive applications and workloads benefit from increased choice in deploying applications on virtual or dedicated server instances to meet their performance needs,” said Satish Hemachandran, senior vice president and general manager, cloud and hosting, at Internap. “Our OpenStack interoperability certification and the identity federation development will deliver on our vision of a seamless customer experience based on open standards.”

Google Intros Faster/Cheaper VM Data Transfers

A new "Snapshots" feature for Google Compute Engine Persistent Disks that can be used for quickly transferring data between VMs.

Google said this method of moving large amounts of data between virtual machines runs at up to 8x the speed of scp.

It costs 2.6 cents/GB/month for taking a Persistent Disk snapshot.  However, Google notes that the actual average cost comes out to about $0.003 per 500GB of data transferred because the snapshot used for transfer purpose is short lived (under 10min) and its pricing is prorated based on a granularity of seconds. "That means for less than a penny you can move a terabyte of data at 8x the speed of traditional tools."

SiTime Brings New MEMS Oscillators to IoT

SiTime introduced a new family of µPower MEMS Oscillators for the timing requirements of the wearable, IoT and mobile markets.

The SiT8021 oscillator, the first device in this family, consumes 90% lower power, is 40% smaller, and 70% lighter than quartz devices. These best in class specifications enable the longest battery life as well as the smallest size and weight of smart watches, fitness bands, tablets, smart phones, portable audio and accessories.

Key specs:

  • 100 μA of supply current, 90% lower
  • Ultra-small 1.5 mm x 0.8 mm package, 40% smaller
  • Mass of 1.28 mg, 70% lighter
  • Height of 0.55 mm, 45% thinner
  • 1 to 26 MHz output frequency with 6 decimal places of accuracy
  • Operating temperature from -40°C to +85°C
  • ±100 PPM frequency stability
  • 1.8V operation for battery powered applications
  • Unique, programmable output drive strength for best EMI or driving multiple loads
  • 30 times higher reliability, at 1140 million hours MTBF (< 1 FIT)
  • 30 times higher shock & vibration resistance, the best in the industry

“In 2013 and 2014, SiTime introduced the smallest, lowest power 32 kHz oscillator and TCXO for the wearables, IoT and mobile markets. These products were based on SiTime’s game-changing TempFlat™ MEMS and low-power programmable analog technology. Customers adopted these 32 kHz XOs and TCXOs rapidly – we expect to ship several tens of millions of units in 2015,” said Piyush Sevalia, executive vice president of marketing at SiTime. “Innovating rapidly, SiTime used our revolutionary technologies to deliver the μPower family of MHz MEMS oscillators. This new family of oscillators breaks through the limitation of quartz technology and enables smaller electronic devices with dramatically longer battery life.”

Sampling is underway.

  • SiTime is now a subsidiary of MegaChips Corp.

Sunday, May 17, 2015

Blueprint: Big Data Opportunities for Communication Service Providers

by Vishwanath Ramachandran, Principal Consultant, Communications Vertical Group – Tech Mahindra

Big Data Analytics was meant to be the panacea to attain the next big leap for growth, innovation, new streams of revenue and productivity. Many businesses are storing data that could form the basis for strategic decisions and planning. However, organizations are astonished to see the enormity of the large amount of both structured and unstructured data from across the entire organization. This data can be arranged in so many different ways, combined, compared and examined to find patterns and organized into meaningful information.

Capitalizing on the opportunities presented by Big Data entails the co-ordination of a number of cultural, organizational and technological facets. Synchronizing, harmonizing and harnessing these elements in support of business objectives require that IT departments are closely aligned with long-term business plans. Business operations for CSPs can benefit manifold with application of Data Analytics in their complex environment. From a customer experience and business operations perspective, proactive monitoring of hundreds of systems in real-time can prevent potential IT failures through timely alerts and minimal human effort or intervention. Real-time visibility into systems health helps CSPs deliver higher quality of service.  

Opportunities in Big Data for Communication Service Providers

CSPs with increasing consumer focus will require next-generation analytics to combine data from both the legacy and Big Data environments. They need to transform this data into deep insights based on subscriber’s frequency of consumption of data and usage and spend patterns for applications. This presents the opportunity to improve marketing programs and campaigns for cross-selling and up-selling products and services, as well as to increase customer stickiness.

CSPs might also utilise their Big Data capabilities for forecasting customer lifetime value. This foresight can help them to develop personalized product and service offering bundles. With data anonymisation, CSPs would be well positioned to monetize customer intelligence as retail and research organizations will be more than happy to pay for accurate and relevant information.  It is interesting to note that one of the CSPs in Africa have put to use big data to determine the behavioural pattern of the various citizens in different part of Africa and then anonymise this data for marketers to potentially use this for their services.

Big Data is a strategic activity and requires CXO direction and alignment. While many executives go with anecdotal evidences, the discipline to accept objective data and take appropriate action is vital. Falling back on conventional knowledge, insights and past experiences may delay responses and the real benefit is lost. Agility is really the key here. It is imperative to understand the importance of the special skills required. Big Data is not a single technology. Hence the skills required to handle it cannot be acquired in silos and traditional learning and development methods for skill upgrade do not do justice to the cause. Big Data initiatives can be implemented by teams having a right mix of experts such as data scientists, reporting and analytics experts, developers, system and infrastructure analysts, domain and technology experts, solution architects and data integrators.

The growing importance of Big Data applications across the value chain in Communication business cannot be ignored today. However, it is widely observed that CSPs are still in the early stages of adoption. Areas beyond IT, such as, customer care, sales, marketing and network operations are gaining much traction. CSPs need to do away with the siloed approach in their value chain and also change their attitude towards Big Data to make most of the benefits this technology promises, especially with the automation of Big Data applications to bring in efficiency and agility. They also need to have complete confidence in their data sources and related systems to ensure that Big Data is leveraged to its maximum potential. There is also a need to create a balance between being sensitive to customer problems and privacy as a regulatory requirement, while at the same time ensuring that business operations and upcoming opportunities are not missed.

About the Author

(Vish) Vishwanath Ramachandran is Principal Consultant, Communications Vertical, Tech Mahindra Vish has over 22 years of experience in IT services in the areas of Practice management, Program / Delivery management, Business consulting, Process redesign, Change management, Quality management and Software engineering.

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