Showing posts with label WebRTC. Show all posts
Showing posts with label WebRTC. Show all posts

Wednesday, September 16, 2015

Agora Raises $20 Million for its WebRTC Platform

Agora, a start-up based in Palo Alto, California, raised $20 million in Series B funding for its communications as a service (CaaS) for enterprises.

Agora enables premium, Real-Time Communication (WebRTC) for any application through a simple SDK. It goes beyond current WebRTC services by providing consistent quality of experience (QoE) on a global scale as an easy-to-use and cost-effective cloud service. Agora uses a globally distributed cloud infrastructure and advanced algorithms to preserve premium communications quality across mobile and other devices and varying network conditions. Agora's 65 global data centers and HD audio codecs minimize latency for real-time communications, managing background noise and up to 70% packet loss, while supporting as many as 2,000 users in a single session.

"We are pleased that our original investors continue to support Agora with a substantial Series B round of venture capital funding," says Tony Zhao, CEO and founder of Agora. "Agora meets the needs of tomorrow's applications to deliver richer communications between people around the world from their mobile devices," Zhao adds.

Agora is backed by venture capital firms Morningside, SIG, GGV Capital, ShunWei, and IDG.

Sunday, April 19, 2015

Blueprint: How Mobile Operators Can Benefit From WebRTC

by Arvind Rangarajan, BroadSoft

WebRTC is one of the most discussed communications technologies today, as it enables enterprises to conduct real time voice and video calls with customers, partners and suppliers via a Web browser. By 2019, there will be more than 6 billion WebRTC devices and up to 2.5 billion active users of “embedded” communications worldwide, according Disruptive Analysis’ 2014 WebRTC Market Status & Forecasts Report. Even today, WebRTC is already enabled on more than a billion browsers, which indicates a very real and immediate opportunity for mobile operators and telcos.

Moderating a WebRTC session at Enterprise Connect 2015, one industry analyst estimated there to be approximately 200 WebRTC vendor solutions commercially available (or at least announced) at this moment. The sheer volume of WebRTC products, platforms, and applications is particularly remarkable given that most have been launched over just the past few months.

For mobile operators and service providers eyeing WebRTC but unsure how to move forward, the good news is that it doesn’t take years, months, or even weeks to benefit from WebRTC-enabled applications. A growing set of WebRTC-enabling tools simplify the process for service providers seeking to design and customize their own unified communications (UC) offers, which can increase service provider revenue opportunities, enhance the customer experience, future proof investments as the technology evolves, and deliver several additional key benefits.

Extend Unified Communications Beyond Enterprise

Most of the initial WebRTC-enabled technologies focus on delivering more enhanced customer support and a superior customer experience through capabilities such as click-to-call. However, it is becoming increasingly clear that businesses view WebRTC as a way to extend real-time unified communications beyond the confines of an enterprise – to any customer, partner or supplier with a WebRTC-enabled browser.

By extending the benefits of UC to an enterprise's entire ecosystem, external company communications are as simple and efficient as internal communications, in turn lowering enterprise costs by enabling users to take advantage of UC without the need for expensive client software or hardware.  This is significant for mobile operators and telcos attempting to determine where the most immediate and tangible WebRTC business opportunity lie.

WebRTC Can Power Mobile Applications

WebRTC adoption in the mobile world has been slow largely due to the challenges with the use of browsers; for example, it is difficult to notify a subscriber using a mobile browser about an incoming WebRTC call if the browser is not open. That is among a handful of reasons that, initially, apps may be used more than browsers in this context, and until browser enhancements are made, WebRTC can serve as the underlying technology for mobile apps for real-time communications.

The fact is that there are several factors positioning 2015 as the year when the explosion of WebRTC offerings will be matched by a growing user base and tangible revenues for service providers. First, telcos around the world are moving from traditional circuit-switched networks to full IP-based 4G networks to reduce costs as well as offer rich new mobile communications services.

Second, there is also significant demand from enterprises and consumers to have the ability to access all of their communications services on multiple devices. More specifically, data indicate customer interaction will increasingly be mobile-centric. By 2017, research firm IDC projects 87% of the worldwide smart connected device markets will be smartphones and tablets, while only 13% of the devices will be desktops and laptops. At the same time, 2014 research by ThinkJar finds 78% of organizations indicate mobile customer service is valuable to them (up from 31% the prior year).

Mobile smart phone data usage is very different compared to traditional browsing with laptops and tablets. There has been consistent data showing app usage dominating the overall mobile data consumption. For that reason, mobile operators should start by building apps that use WebRTC technology on the back end or even integrating WebRTC into existing apps. By creating a more compelling customer experience on mobile devices, mobile operators will drive more mobile access network usage. For example, adding voice or video capability into an app provided by a mobile operator that gives account details like usage would be of tremendous value. The capability could help the subscriber reach a representative for more personalized support.

Improve user experience for the future

Through WebRTC, enterprises can improve the customer experience by adding a rich media communication experience within their Website, email communications and mobile apps as the solution enables real-time, browser-based video and voice calling. This will prove especially critical for mobile devices, as research firm Gartner recently indicated that weak mobile customer service is harming customer engagement. For this reason, the ability of organizations to leverage WebRTC across all devices – of note given Gartner’s projection that one-third of all customer service interactions will still require the support of a human intermediary by 2017 – will go a long way in creating a superior customer experience.

Beyond mobile specifically, service providers are able to leverage WebRTC to customize their UC offers for a particular business need; enabling innovative services that address business issues and current market trends, including an increasingly disparate workforce, the growing share of millennials in the workforce, and a growing desire to access communications applications across a broad array of connected devices.

WebRTC is a true enabling technology; one with all the ingredients to improve the user experience, spark innovation and unlock new customer and revenue opportunities for mobile operators able to rapidly, cost-effectively and efficiently bring compelling solutions to market.

About the Author

Arvind Rangarajan is Director, Product Marketing at BroadSoft, a leading provider of cloud-based unified communications and collaboration solutions.

About BroadSoft 

BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company’s core communications platform enables the delivery of a range of enterprise and consumer calling, messaging and collaboration communication services, including private branch exchanges, video calling, text messaging and converged mobile and fixed-line services. For additional information, visit

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Friday, January 30, 2015

NTT Com Connects Phones and Digital Signs with WebSocket and WebRTC

NTT Communications is testing WebSocket and WebRTC protocols to connect smartphones with digital signage.  The idea is to provide a convenient method for people to download things such as sightseeing information or disaster response information directly from a digital sign.

The test will be conducted at Mihama Town Resort American Village (American Village) in Chatancho, Okinawa Prefecture during the month of February.

NTT Com will encourage users share their photos by using smartphones to read a QR code on a digital sign to access the service website. Photos uploaded to the website will be used for the creation of mosaic art, which will turn the photos into small pieces of large mosaics that will be displayed on the digital signage. The mosaics will also be available for downloading to users’ smartphones. The test also will evaluate how traffic conditions affect real-time information uploading and downloading of photos using digital signage, specifically in terms of effectiveness, potential technological problems and system load characteristics.

Monday, January 26, 2015

NTT Com Tests NAT Traversal with its SkyWay WebRTC Platform

NTT Communications has added Traversal Using Relays around NAT (TURN) functionality to SkyWay, its open platform that enables application/service developers to use Web-based (browser) real-time communications (WebRTC).

WebRTC enables peer-to-peer (P2P) real-time communication for voice calls, video chatting and file sharing via PCs, smartphones, tablets and native applications without going through server-side systems. Direct P2P connectivity ensures higher quality voice and video streams, lower latency and fewer dropped packets, thus increasing the overall user experience. WebRTC is being standardized under HTML5 by the World Wide Web Consortium (W3C) and Internet Engineering Task Force (IETF).

NTT Com said TURN enables WebRTC to be used without P2P communication by transmitting data through servers. It allows more flexible communication systems capable of using WebRTC to be constructed in corporate network environments where P2P communication is rendered unavailable due to certain network configurations, such as the network address translation (NAT) method with strict security policies.

TURN requires high network bandwidth and robust servers to transmit large-volume data, and appropriate security measures are needed as well. NTT Com expects to release an official version of SkyWay with TURN after conducting the current trial.

Corporate users or/and service providers can now use SkyWay incorporating the TURN protocol as a cloud computing service without having to prepare additional server resources or install applications in an WebRTC server for P2P communication. Users first need to apply on the SkyWay website. Availability will be on a first-come first-served basis.  The trial is available on NTT Com’s GitHub page.

Thursday, January 8, 2015

Blueprint: VoLTE, WebRTC and IoT Igniting Mobile Operators in 2015

by Thorsten Trapp, Cofounder and CTO of tyntec 

Reflecting on 2014, the year was an inspired one for mobile innovation. With the growing popularity of OTT messaging services and IP-based communication technologies, new opportunities have emerged for all players in the ecosystem – MNOs, enterprises and OTT players – to streamline, expand and increase the quality of communication offerings.

Over the course of 2015, we’ll see a paradigm shift in how operators approach their role and respond to changing market conditions. Operators will have to bring the outside in to strategize and implement innovations in order to find new ways to reinsert traditional telecom services into the communications equation. By leveraging the power of VoLTE, tapping the growing use of WebRTC in businesses and exploring opportunities with OTT and IoT – operators will attempt to regain a foothold in the market.  Advancements on those fronts will compel enterprises to streamline, expand and improve the mobility they provide for their employees and customers. As they increasingly move to the Cloud, enterprises will see the residual benefits from new mobile innovations.

Uptick in MNO Consolidation 

For the telecom industry, 2014 can best be categorized as a tumultuous year for MNOs. Over the last 12-months, we saw several record-setting funding and valuations of OTT messaging service providers including, Kik ($38M funding), Tango ($1.5B valuation), not to mention Facebook’s $19B acquisition of WhatsApp. All of which, fueled OTT’s growth and diminished operator revenues.

In 2015, MNOs will feel heightened pressure as market forces continue to escalate. Traffic and revenue from traditional telco services will decline at a rapid rate as a result of increased OTT adoption and declining ARPU, leading to the acquisition of smaller operators. Those MNOs who are able to weather the storm will be forced to shift their strategies from multi-local to central. Additionally, more telcos will seek out partnerships in an effort to monetize OTT services.

VoLTE Will Help Operators Level The Playing Field
Amidst MNO market consolidation, operators looking to shift strategies will look to VoLTE to help level the playing field and remain competitive with OTT providers and mobile VoIP services. As subscribers consume more data, MNOs will be looking to offload voice traffic onto data networks, which have historically been kept separate as a result of legacy infrastructure. More and more, we’re seeing MNOs move from classical telephony to pure SIP (VoIP) – a significant shift in business model and a winning strategy for MNOs seeking an all-IP approach.

In 2015, the industry can expect even broader adoption of VoLTE as MNOs continue offloading voice traffic to newly built-out LTE networks. Along the way, we anticipate seeing a few headline-worthy outages as carriers struggle to cope with increasing system requirements caused by ever-growing bandwidth demands.

WebRTC Will Elevate Value Of Legacy Communication Services In The Enterprise  

With more enterprises moving to the Cloud, WebRTC and APIs for telecommunication services are seeing wider business adoption due to their ability to achieve interoperability and provide a more seamless communication experience. For those businesses that rely on legacy communication services in the office, integrating traditional services such as, phone numbers and SMS, with WebRTC and telecom APIs is creating a compelling business communication solution. In this approach, phone numbers are becoming unique identifiers in the enterprise, helping to connect employees across the multiple communication channels they use on a daily basis.

In the New Year, WebRTC, coupled with easy-to-use APIs for telecommunication services, will make enterprises embrace the idea of using phone numbers as unique identifiers to provide seamless communications in and out of the office.

MNO Opportunity with the IoT Will Fall Short 

The ubiquity of mobile communications is fueling new growth opportunities into this not-so-new concept of linking devices to facilitate machine-to-machine communication (M2M). But while the IoT has sparked growth strategies for MNOs, the current business model of MNOs is not compatible with IoT. The high infrastructure cost and low ARPU creates a significant barrier for MNOs to think and act in the speed that’s required to exploit the opportunities. Regardless, some operators are still driven to make a business case for it. Only the ones who can take advantage of external, specialized platforms optimized for the IoT economy of scale will be able to turn IoT into a revenue-generating machine.

In 2015, we’ll see some MNOs try to capitalize on IoT but the resulting initiatives will not help their bottom line. Regardless, some operators will still be driven by the established KPIs and approach it as a way to add as many SIM cards as possible without a solid business case for it.

Despite evolving market conditions, traditional telecommunications services such as mobile numbers will continue to play a foundational role in mobile innovation. That said, MNOs face transformation in the year ahead. With help from IP-based communication technologies, VoLTE and emerging partnership opportunities, operators will learn to adapt in 2015.

About the Author

Thorsten Trapp is the co-founder and CTO of tyntec. He is a highly regarded mobile industry expert with over 20 years’ experience in the space.

Based in the company’s technical headquarters in Dortmund – where he studied computer science and biology at the Technical University – Thorsten developed the company's Mobile Messaging platform architecture which powers tyntec’s core business and is chiefly responsible for the company’s technical innovations and intellectual property. In this capacity he authored all nine of tyntec’s patent families and has been named in 33 patent applications in total. Amongst others, he is the inventor of tyntec’s dynamic SS7 platform, its Mobile Number Portability System and disruptive tt.One product.

  About tyntec

tyntec is a global mobile messaging operator and cloud communications provider founded on the Isle of Man. Its main offices are in Munich and Dortmund, Germany. It operates offices in London, Singapore, San Francisco and on the Isle of Man.

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Tuesday, June 17, 2014

Radisys' WebConnect JAVA Bridges to SIP

Radisys introduced WebConnect JAVA, a JSR-309 compliant adapter which is compatible with the entire Radisys Media Resource Function (MRF) product family.

Radisys WebConnect translates JSR309 media processing requests, in a Java EE environment, into Session Internet Protocol (SIP) and Media Server Markup Language (MSML RFC 5707) XML-based control commands – which are compatible with any Radisys MRF.

The new capabilities mean that Radisys MRF resources can be used for IP Multimedia Subsystem (IMS)  services as well as Over The Top (OTT) and WebRTC services delivered on web application servers based on traditional Internet communication and programming standards, such as Java.

“Adding support for JSR309 was a simple decision as many of the leading web application server platforms on the market today are Java EE based,” said Grant Henderson, VP of Marketing and Product Management at Radisys. “In addition, the world has far more computer programming professionals with expertise in Java programming than telecommunication service developers with expertise in SIP. Radisys WebConnect is focused on opening up this market by delivering first-class media processing capabilities to the broad community of IT professionals developing real-time communication services using Java platforms be they WebRTC, video or audio based.”

Monday, April 21, 2014

NTT Com Tests Browser-based WebRTC Chat

NTT Communications kicked off a free trial of "WebRTC Chat on Skyway" - a web application that uses WebRTC (Web Real-Time Communications)for browser-to-browser communication between devices in real time.

NTT Comm sees WebRTC as a breakthrough technology because it enables highly private communication for web services while minimizing server requirements. WebRTC stores the beginning and end of connection logs, so communication can be traced if necessary. NTT Com’s trial will test this feature by compiling and managing communication logs.