Showing posts with label SingTel. Show all posts
Showing posts with label SingTel. Show all posts

Wednesday, September 22, 2021

Singapore's Singtel powers 5G SA with Ericsson

 Ericsson confirmed that its solutions are powering Singtel’s 5G SA network, including 5G radio access products and cloud-native dual-mode 5G Core network solutions. Ericsson has been a long-term supplier to Singtel, including with its first wave of 5G rollouts.

The Ericsson product range will deliver high-quality connectivity for outdoor coverage in densely populated areas and help drive strong indoor-mall coverage across the city-state. 


Mark Chong, Group Chief Technology Officer, Singtel, says: “We are pleased to partner Ericsson in our 5G journey. Together, we launched Singapore’s first 5G standalone network and achieved the fastest 5G speeds this year. 5G is a game changer that will drive greater innovation, and in turn strengthen Singapore’s position as a leading digital hub. We look forward to bringing to life the full benefits 5G has to offer to enterprises and consumers in collaboration with ecosystem partners.”

Martin Wiktorin, Head of Ericsson Singapore, Brunei and the Philippines, says: “5G SA will allow consumers in Singapore to experience the full benefits of 5G connectivity and also enable businesses across industries to reap the benefits of enhanced mobility, flexibility, reliability and security. As Singtel’s long-standing partner, we are proud to support the roll-out of one of the first 5G SA networks in the world. As a global ICT leader, we have already accumulated a wealth of technology expertise through the deployment close to 100 live 5G networks worldwide.”  

Singtel ramps up 5G across Singapore

Singtel confirmed that its 5G network now covers over two-thirds of Singapore. New 5G sites have been added in densely populated areas like Choa Chu Kang, Punggol, Sembawang and Tampines. In addition, it has expanded its 5G indoor coverage to more major shopping malls island-wide such as Funan, West Mall, Tampines Mall, Northpoint City and Waterway Point.Singtel highlighted new entertainment experiences powered by its 5G SA network:5G-powered Remote...

Singtel installs indoor 5G in Singapore's largest mall

 Singtel has deployed 5G indoors at VivoCity, the largest mall in Singapore. The installation uses advanced small cell radio dot technology running on 3.5GHz spectrum. Singtel’s 5G network offers customers up to 1.2 Gbps downloads.Singtel will extend its in-building 5G coverage to popular malls such as Ngee Ann City and Bugis Junction over the next few months.Singtel recently switched on 28 GHz mmWave 5G in prime locations and has also...

Singel is deploying Ericsson's 5G New Radio (NR) Standalone and dual-mode 5G core network products and solutions, including real-time rating and policy control.The energy-efficient, end-to-end 5G network will operate on Singtel’s 3.5GHz and 28GHz spectrum bands, spanning outdoor and indoor 5G coverage. Millimeter wave (mmWave) connectivity will also be deployed in hotspots across the city state.Ericsson said the 5G contract award takes the partnership...

Singtel boosts 5G with 28 Ghz mmWave rollout

Singtel is tapping on 28 Ghz mmWave in addition to 3.5Ghz and 2100Mhz frequencies to boost its 5G rollout in Singapore.Singtel said customers with 5G plans can expect to enjoy mobile speeds of up to 3 Gbps speeds when mmWave-enabled handsets arrive in Singapore next year.The initial mmWave rollout locations include Orchard Road, the Padang area and Marina Bay Sands Expo. More are planned.Mr Mark Chong, Group Chief Technology Officer, Singtel, said,...


Thursday, September 2, 2021

Singtel ramps up 5G across Singapore

Singtel confirmed that its 5G network now covers over two-thirds of Singapore. New 5G sites have been added in densely populated areas like Choa Chu Kang, Punggol, Sembawang and Tampines. In addition, it has expanded its 5G indoor coverage to more major shopping malls island-wide such as Funan, West Mall, Tampines Mall, Northpoint City and Waterway Point.

Singtel highlighted new entertainment experiences powered by its 5G SA network:

  • 5G-powered Remote Racing: Partnering with Formula Square to deliver an immersive, lag-free experience racing remote-controlled cars powered by 5G at Southside, Sentosa;
  • 4K Live Streaming: Working with S.E.A. Aquarium to bring Singapore’s first underwater 5G livestream of the S.E.A. Aquarium to UNBOXED, Singtel’s unmanned pop-up retail store, where visitors can immerse themselves in the aquatic wonders of the aquarium, viewing manta rays, sharks and shoals of fishes in vivid 4K resolution;
  • Enhancing the Arts and Culture Experience: Collaborating with the National Gallery Singapore and Esplanade – Theatres on the Bay to deliver cultural and art experiences over 5G, from the Singtel Special Exhibition Gallery and the Singtel Waterfront Theatre when it opens officially next year. This will enable more people with opportunities to get up close and personal with local artists and performers amid prevailing safe distancing measures;
  • Co-creating the future of hybrid work: Teaming up with Samsung and Zoom to introduce a Productivity Data Pass plan offering data-free usage of Zoom, enabling customers to connect to family and colleagues seamlessly and lag-free. This, coupled with Samsung devices such as DeX, will enable customers to set up virtual workstations easily. 

In addition, Singtel signed a Memorandum of Understanding (MOU) with Ericsson and global industry partners to collaborate on the development and deployment of advanced 5G enterprise solutions in Singapore.

Mr Yuen Kuan Moon, Group CEO of Singtel said, “With the maturing of 5G technology, we’re excited to unlock the benefits of a 5G-enabled reality for consumers and enterprises. Its potential to transform business models and deliver enhanced products and services on a scale like never before, will spur Singapore’s digital economy as the country moves into post-COVID recovery. As part of our strategic reset to focus on 5G, we are accelerating our roll-out and the creation of new services. We’re proud to be leading the 5G charge and forging the next chapter of this digital era.”                                  

Saturday, February 6, 2021

Singtel installs indoor 5G in Singapore's largest mall

 Singtel has deployed 5G indoors at VivoCity, the largest mall in Singapore. 

The installation uses advanced small cell radio dot technology running on 3.5GHz spectrum. Singtel’s 5G network offers customers up to 1.2 Gbps downloads.

Singtel will extend its in-building 5G coverage to popular malls such as Ngee Ann City and Bugis Junction over the next few months.

Singtel recently switched on 28 GHz mmWave 5G in prime locations and has also steadily enhanced its 5G coverage across the island to include key residential hubs such as Clementi, Punggol and more, since the launch of its 5G network last September.


Singtel installs Ericsson 5G gear

Singel is deploying Ericsson's 5G New Radio (NR) Standalone and dual-mode 5G core network products and solutions, including real-time rating and policy control.

The energy-efficient, end-to-end 5G network will operate on Singtel’s 3.5GHz and 28GHz spectrum bands, spanning outdoor and indoor 5G coverage. Millimeter wave (mmWave) connectivity will also be deployed in hotspots across the city state.

Ericsson said the 5G contract award takes the partnership between Ericsson and Singtel to new levels, as Industry 4.0 gathers pace globally. 

Singtel to launches Mobile Edge Computing with Azure Stack

Singtel is launching 5G edge compute infrastructure for enterprises. Microsoft Azure Stack is one of the options.

Enterprises will be able to use Singtel’s Multi-access Edge Compute (MEC) infrastructure to process applications like autonomous guided vehicles, drones, robots, virtual, augmented or mixed reality closer to their end-users. 


Mr Bill Chang, Chief Executive Officer of Group Enterprise at Singtel said, “The trials for Singtel 5G MEC allow enterprises to enjoy the best of both worlds with Azure Stack, Microsoft’s trusted hybrid cloud solution, and Singtel 5G MEC’s ultra-low latency performance. Our collaboration places the benefits of 5G and MEC, such as high connection speeds and low latency, in the hands of enterprises, empowering them to use, create, deploy and scale-up new 5G solutions. ”

“Today marks a new chapter in our collaboration with Singtel to unlock the power of 5G and bring the cloud closer than ever to devices and customers. With Singtel’s 5G network, Microsoft’s cloud and edge solutions, and our combined ecosystem of partners, we lower the barriers for enterprises to adopt next generation technologies that drive real business value,” said Mr Yousef Khalidi, Corporate Vice President Azure for Operators at Microsoft Corp.


Sunday, December 20, 2020

Singtel installs Ericsson 5G gear

Singel is deploying Ericsson's 5G New Radio (NR) Standalone and dual-mode 5G core network products and solutions, including real-time rating and policy control.

The energy-efficient, end-to-end 5G network will operate on Singtel’s 3.5GHz and 28GHz spectrum bands, spanning outdoor and indoor 5G coverage. Millimeter wave (mmWave) connectivity will also be deployed in hotspots across the city state.

Ericsson said the 5G contract award takes the partnership between Ericsson and Singtel to new levels, as Industry 4.0 gathers pace globally. 

Mark Chong, Group Chief Technology Officer, Singtel, says: “As the leading telco in Singapore, Singtel is committed to building a secure, resilient, world-class 5G network that will serve as the backbone of Singapore’s digital economy. We are pleased to be working with Ericsson, leveraging on its industry-leading 5G capabilities and to deliver innovative applications and transformative customer experiences for our consumers and enterprise customers.”

Martin Wiktorin, Head of Ericsson Singapore, Brunei and Philippines, says: “Singtel is determined to play a leading role in keeping Singapore at the cutting edge of technology innovation and to ensure that the whole nation benefits from 5G.

Singtel boosts 5G with 28 Ghz mmWave rollout

Singtel is tapping on 28 Ghz mmWave in addition to 3.5Ghz and 2100Mhz frequencies to boost its 5G rollout in Singapore.

Singtel said customers with 5G plans can expect to enjoy mobile speeds of up to 3 Gbps speeds when mmWave-enabled handsets arrive in Singapore next year.

The initial mmWave rollout locations include Orchard Road, the Padang area and Marina Bay Sands Expo. More are planned.

Mr Mark Chong, Group Chief Technology Officer, Singtel, said, “We are progressing our 5G deployment and boosting our capabilities to meet increasing demand for advanced mobile connectivity in the consumer and enterprise sectors. mmWave 5G’s super-fast speeds and low latency will bring about a striking change in the way we communicate and work. On the consumer front, we are tapping the power of 5G to transform applications such as cloud gaming and augmented reality. We are also working with enterprise customers in key industries to develop 5G solutions in areas such as autonomous guided vehicles, mixed reality and location-based services.”


Sunday, December 6, 2020

Singtel boosts 5G with 28 Ghz mmWave rollout

Singtel is tapping on 28 Ghz mmWave in addition to 3.5Ghz and 2100Mhz frequencies to boost its 5G rollout in Singapore.

Singtel said customers with 5G plans can expect to enjoy mobile speeds of up to 3 Gbps speeds when mmWave-enabled handsets arrive in Singapore next year.

The initial mmWave rollout locations include Orchard Road, the Padang area and Marina Bay Sands Expo. More are planned.

Mr Mark Chong, Group Chief Technology Officer, Singtel, said, “We are progressing our 5G deployment and boosting our capabilities to meet increasing demand for advanced mobile connectivity in the consumer and enterprise sectors. mmWave 5G’s super-fast speeds and low latency will bring about a striking change in the way we communicate and work. On the consumer front, we are tapping the power of 5G to transform applications such as cloud gaming and augmented reality. We are also working with enterprise customers in key industries to develop 5G solutions in areas such as autonomous guided vehicles, mixed reality and location-based services.”




Thursday, October 1, 2020

Chua Sock Koong steps down as CEO of Singtel

 Ms Chua Sock Koong has decided to retire as Singtel's Group Chief Executive Officer on 1 January 2021. 

The Singtel Board has appointed Mr Yuen Kuan Moon to succeed Chua as the Group’s CEO. Yuen, currently the CEO of Singtel’s Singapore Consumer Business and the Chief Digital Officer, is a Singtel veteran who joined the Group in 1993. He has risen through the ranks of the company, with leadership positions in marketing, business development and sales, and Telkomsel in Indonesia, before his appointment as CEO, Consumer Singapore in 2012. 

Mr Lee Theng Kiat, Chairman of Singtel, said, “On behalf of the Board, I want to acknowledge Sock Koong’s demonstrated leadership and outstanding contributions to Singtel.”

“Sock Koong is one of Singapore’s most successful CEOs and has played a key role in making Singtel the operationally and financially strong company it is today. Joining when it was still a statutory board, she has led the company through its corporatisation, market listing, market deregulation in Singapore and regionalisation. Under her leadership, Singtel added Optus in Australia to its portfolio, building an unrivalled footprint across Asia, with stakes in all the lead telecom players in India, Indonesia, Philippines and Thailand. In 2012, Sock Koong led the Group on its digital transformation, which included the digitalisation of its core telecom business as well as the growth of new digital businesses. This has seen the building out of its global cyber security business which continues to scale. She has also developed a strong enterprise business with a thriving ICT arm in NCS. In recent months, Sock Koong led the team on its 5G investment plans that not only promises 5G coverage for Singapore but repositions Singtel for growth in the converging world of telecoms and tech.”

Ms Chua said, “It has been an immense privilege to be involved in Singtel’s growth and transformation. It has been an amazing 31 years, 13 of those as GCEO.”



Sunday, October 20, 2019

Singapore plans 5G gaming trial

Razer, Singtel and Infocomm Media Development Authority (IMDA) are preparing to launch Singapore’s first 5G cloud gaming trial.

Throughout the trial, Razer will provide the 5G cloud gaming use case and test scenarios, leveraging their unique know-how and intellectual property for the development of cloud gaming technologies and hardware, while Singtel will provide the 5G platform and technical test scenarios.

The trial will commence in the next few months and will be conducted at three locations – Shaw Centre and Ngee Ann City on the Orchard Road shopping belt, and Razer’s new Southeast Asia headquarters at one-north. At the end of the trial, Razer and Singtel plan to hold a cloud gaming showcase that will be open to the public.

The trial aims to gain insights on:

  • 5G network characteristics and requirements of cloud gaming;
  • Design and engineering of low latency hardware for cloud gaming that can deliver quality performance and a broader range of gaming experiences, from ultra-fast responsiveness to portability to seamless device-to-device sync to cloud servers.


Sunday, August 11, 2019

Singtel revenue stable despite lower ARPU and impact of Airtel India

Singtel posted revenue of S$4.11 billion for the quarter ended 30-June-2019, up 2% in constant currency, on growth in Consumer Australia and the Group’s digital businesses which continued to scale. Net profit was S$541 million for the first quarter, down 35% largely due to Airtel’s losses and higher depreciation and amortisation costs in network and spectrum across the Group. Excluding Airtel, however, net profit was down 3%.

Ms Chua Sock Koong, Singtel Group CEO said, “The Airtel impact aside, business is stable as we continued to execute to strategy in the first quarter. We added postpaid mobile customers in Singapore and Australia and grew our digital businesses Amobee and Trustwave. This was achieved against a backdrop of heightened competition, sustained industry headwinds and subdued economic growth. We are focused on the digitalization of our core communications business where innovations in digital products and services are proving to be key differentiators, leveraging our network superiority. We are also driving productivity gains and cost savings through digitalisation.”

Some highlights:


  • Overall pre-tax earnings contributions fell 14% due to Airtel in India as higher network costs, depreciation and finance charges from its 4G network expansion affected financial performance. This quarter, Airtel India saw improved ARPU which drove growth in its mobile revenue. E
  • Telkomsel Indonesia posted an 18% increase in earnings on robust growth in data and digital services. 
  • In Thailand, AIS and Intouch’s earnings were mainly impacted by an additional provision for statutory payments under revised labour legislation. 
  • In the Philippines, Globe saw strong data revenue growth from its mobile and broadband businesses.
  • In Australia, Optus is rolling out its 5G fixed wireless service which is targeted to reach 1,200 sites by March 2020. Revenue increased 8% led by growth in NBN migration revenue, equipment sales and handset leasing. EBITDA rose 9% primarily from higher NBN migration revenue. Optus continued to drive customer growth, adding 50,000 postpaid handset customers. Mobile service revenue declined 7% from lower ARPU due to an increased mix of SIM-only customers and heightened data price competition. Optus Sport now reaches over 700,000 customers with compelling content on the Premier League, Champions League Final and the FIFA Women’s World Cup. Optus also launched Apple Music to further boost its content suite.
  • In Singapore, mobile revenue was stable. Higher equipment sales offset the decline in local and roaming voice services. Postpaid customers grew 35,000 this quarter with strong demand for its all-digital, no-contract GOMO plans. Revenue from fixed services was down 3%, excluding contributions from the 2018 FIFA World Cup broadcast in the prior period. Pay-TV customers increased by 1,100 on a sequential quarter basis. Operating expenses fell 6% from strong cost management mainly through digitalisation. However, lower voice revenue resulted in a 4% decline in EBITDA.
  • Group Enterprise revenue slid 5% due to lower Optus Business volumes and the continued pressure on carriage services amid a more cautious business environment. Optus Business in Australia was impacted by weak demand from the government and financial sectors, and a large ICT contract in the same quarter last year. Excluding Optus Business, revenue would have been stable. 
  • Group Digital Life’s revenue rose 17%, driven by the continued growth in Amobee’s programmatic advertising business and contributions from Videology. Mobile video streaming service HOOQ saw healthy revenue growth from a higher base of paying subscribers in Southeast Asia and India. Amobee continues to deliver positive EBITDA.


Thursday, December 6, 2018

MEF18 PoC - MEF 3.0 Inter-Carrier Services and Blockchain Settlement



MEF18 Proof of Concept, 29 - 31 Oct - MEF 3.0 LSO Federated Inter-Carrier Bandwidth-on-Demand Services Through Automated Discovery and Blockchain Settlement. 

PoC Participants:  PCCW Global, Sparkle, Tata Communications, SingTel, CBCcom, Liquid Telecom, Infonas, Clear, and Cataworx.

This group won the MEF18 PoC Silver Award.

Speaker:  Shahar Steiff, AVP, New Technology, PCCW Global.

A typical Communications Service Provider (CSP) owns and delivers a combination of network connectivity, compute, and storage services that are bundled into billable product offerings. It is most likely that such product offerings rely on partner CSPs that use each other’s resources to complement geographical or service capability coverage. To meet its potential, the market needs solutions that will dramatically streamline the commercial interactions between the CSP partners in the supply chain delivering such products. Those interactions typically include establishment of legal and commercial relationships, inquiries about availability of services, requests for quotes, placement of orders, billing, and settlement. As new and ever more complex products enter the market, commercial interactions based on manual intervention and processing using, for example, phone-calls, emails, and fax, will continue to consume significant time, thus delaying the delivery of these high margin services and holding back market growth.

Secure automation of these commercial interactions is highly significant for the availability of services supporting the growth of productivity and the global economy. In the immediate term, demonstrations of automation of billable connectivity/compute/storage services are of great significance to CSPs and vendors of commercial and business platforms.

This PoC provides a powerful demonstration of the dramatic reduction in time and resources required by service providers and partner operators throughout the commercial and business phases of the lifecycle of each service, as well as the ability to offer new products and services with deployment times significantly shorter than the current typical weeks or months. The PoC is based on the distributed ledger paradigm where commercially-sensitive transactions and information are managed using blockchain technology. Although blockchain is popularly perceived as being synonymous with cryptocurrencies like Bitcoin, blockchain can be used for a large variety of applications of distributed ledgers, including global supply chain verticals. The PoC illustrates the automation of commercial interactions, including product offer discovery, recursive quoting, and blockchain-based settlement and clearing across a network of seven wholesale/transit operator domains.

In addition, automated commercial interactions require machine-to-machine interfaces standardized and designed in such a way that they can be used by most, if not all, the suppliers and customers of these connectivity, compute, and storage billable services. MEF is making progress in standardizing business interaction interfaces (LSO Sonata APIs) which form an important part of this demonstration. These APIs have been combined in this demonstration with smart contract technology in which pre-standardized commercial and business service attributes are captured and expressed dynamically in machine form.  This combination of MEF-defined APIs, smart contract technology, and the secure distributed ledger paradigm based on blockchain technology will enable the dramatic reduction of time and human resources in querying, quoting, ordering, billing, and settlement between stakeholders in the WAN-based services market, as well as the explosive growth of new services based on end-to-end, multi-domain, automation.

Save the date for MEF19, 18-22 November 2019, JW Marriott, LA LIVE, Los Angeles.

https://youtu.be/Lv8IH1ds4uc

Monday, July 23, 2018

Singtel plans 5G pilot for Q4

Singtel expects to kickoff its 5G trial by the fourth quarter of this year. The 5G pilot network, which will be conducted in partnership with Ericsson, will occr a0t one-north, the country’s science, business and IT hub. Singapore's Info-Communications Media Development Authority (IMDA) has allocated spectrum for the trial.

“5G has the potential to accelerate the digital transformation of industries, as well as empower consumers with innovative applications,” said Mr Mark Chong, Group Chief Technology Officer at Singtel. “We are pleased to take another bold step in our journey to 5G with our 5G pilot network at one-north and invite enterprises to start shaping their digital future with us.”

“This is an encouraging step towards commercialisation with live 5G trial networks made possible with the regulatory sandbox IMDA has in place,” said Ms Aileen Chia, Deputy Chief Executive and Director-General (Telecoms & Post) at IMDA.  “IMDA will continue to work closely with mobile service providers such as Singtel in their journey to build communication capabilities of the future and complement Singapore’s efforts towards a vibrant digital economy.”

At a “Bringing 5G to Life” event held at Singtel Comcentre this week, Singtel and Ericsson demonstrated c3D augmented reality (AR) streaming over a 5G network operating in the 28GHz millimetre wave spectrum. The event also showcased emerging technologies from partners – Garuda Robotics, Intel, Meta, Rohde & Schwarz and Sony.

Monday, February 5, 2018

Singtel seeks to increase stake in Bharti Airtel

Singtel will subscribe to new shares in Bharti Telecom under a proposed preferential allotment.

Specifically, Singtel International Investments will be allotted up to 85,450,000 new equity shares in Bharti Telecom at an issue price of INR310 per equity share. This will increase Singtel’s stake in Bharti Telecom by up to 1.7% for an aggregate consideration of approximately INR26.5 billion or S$555.6 million. Through this allotment, Singtel’s economic interest in Airtel will increase by 0.9 percentage point to 39.5%.

Airtel is India’s largest telecommunications company with operations in 16 countries across South Asia and Africa and a customer base of over 390 million. It has been an associate of the Group since Singtel acquired a stake in 2000.

Mr Arthur Lang, CEO International, said, “This is a good opportunity for us to deepen our strategic partnership with Airtel. While there are currently headwinds in India, we take a long-term view of our investment in Airtel which continues to be a strong market leader in a region with rapidly increasing smartphone penetration and mobile data adoption.”

Friday, January 5, 2018

Telecoms Market Update: Singapore

by James E. Carroll

Singapore, which boasts the world’s highest mobile penetration rate at over 150% and which has been ranked as the most "Tech-Ready Nation" by the World Economic Forum, is often cited as a living laboratory for advanced communication services given the compact size of this city-state and its excellent overall infrastructure.


In the telecoms sector, Singapore is a mix of state-owned incumbent operators (SingTel and to a lesser extent Starhub), tight regulatory and media controls, and small business start-ups. As we enter the 5G era, it is worth tracking the changes underway in this very dynamic market.
Singapore’s official regulatory body for telecoms and media, the Infocomm Media Development Authority (IMDA), has published an Industry Transformation Map, setting out the vision for transforming the city-state into a fully digital economy. The goal is to grow the media and communications at a 6% CAGR, roughly twice as fast as Singapore’s overall economy, creating approximately 13,000 new jobs. This would mean 210,000 workers would be directly employed by companies in this sector by 2020, compared with 194,000 in 2016. 

Singapore’s Industry Transformation Map has three main thrusts:
  • One – invest in the four “frontier technologies,” namely Artificial Intelligence and Data Analytics; Cybersecurity; Immersive Media; and Internet of Things;
  • Two – strengthen the core of the ICM sector and focus on education for the next generation of ICM professionals and companies;
  • Three – guide companies and workers from the other sectors to adopt digital technology to improve productivity and efficiency.

Encouraging investment and education has long been core to Singapore’s DNA. These are the principal factors which have made Singapore so successful to date.

The four frontier technologies are not surprising either. Everyone is chasing these four sectors, but Singapore’s ambition is better planned. In May 2017, a fund called AI Singapore was set up with S$150 million to catalyse, synergise and boost AI capabilities. A nine-month AI Apprenticeship Programme (AIAP) has also been established offering a blend of classroom, online and hands-on project work. The first AI apprenticeships will begin in March 2018.

The AI Singapore ecosystem currently consists of National University of Singapore (NUS), Nanyang Technological University (NTU), Singapore Management University (SMU), Singapore University of Technology and Design (SUTD), and Agency for Science, Technology and Research (A*STAR).
The third thrust is interesting as it entails building a community between developers and users. This will take the form of a Strategic Partners Programme (SPP), which formally got underway in July. 
New collaborations with Memoranda of Intent (MOIs) were signed in November with three platform partners namely, IBM, Microsoft and Samsung to groom selected Singapore-based tech companies in their respective ecosystems.  IMDA expects these new partnerships to benefit between 80-100 companies. Huawei is also a strategic partner, signed in July 2017, with a goal to propel 35 Singapore-based tech companies.

The current market situation

There are three major networking infrastructure providers in Singapore, SingTel (Singapore Telecom, the previous incumbent operator), Starhub and M1. A fourth competitor, Australia-backed TPG Telecom, has regulatory clearance to enter the market and has launched initial services.  A local ISP known as MyRepublic is also attempting to become a mobile operator.



A brief background on StarHub

When Singapore first moved to abandon the monopoly status of SingTel in 1998, StarHub soon emerged as the likely favourite challenger. Starhub launched officially in April 2000 with the ST Telemedia, Singapore Power and two very powerful international carriers, namely, BT Group and Nippon Telegraph and Telephone (NTT). The new venture bought out some local ISPs and then merged with Singapore Cable Vision. During these early years, StarHub launched its mobile network and, with that, quickly established itself as a top consumer play for mobile, cable TV, and broadband Internet service. These consumer services remain core to the company today.

Temasek Holdings, which is a sovereign wealth fund of the Government of Singapore, holds an approximate 56% share of Starhub. The market capitalisation of Starhub is around S$5.032 billion (US$3.73 billion).

In 2009, Starhub was selected by Infocomm Development Authority of Singapore (IDA) to design, build and operate the active infrastructure of the Next Generation Nationwide Broadband Network (Next Gen NBN). Four proposals were considered: Intellinet (Axia + Cisco), Kliq (M1), 1NNOV8 (Singtel) and Nucleus Connect (StarHub). The OpenNet consortium backed by SingTel was selected to serve as the Network Company (NetCo) of the Next Gen NBN. Under the NBN structure established by the government, the NetCo (OpenNet) is responsible for deploying fiber while the OpCo (StarHub) is responsible for delivering wholesale services to Retail Service Providers (RSPs).

StarHub in 2017 has been flat or mostly declining, except Enterprise

In Q3 2017, StarHub reported revenues of S$580.4 million, down 0.8 % compared to a year earlier. The slight decline was mainly attributed to lower service revenues from Mobile, Pay TV and Broadband services, along with lower sales of equipment. These trends have been playing out for the whole year, as the nine-month report showed a decline of 0.6% overall.

One positive area cited by the company in its quarterly report was Enterprise Fixed service revenue. The growth in fixed service revenue was partly due to the consolidation of Accel Systems & Technologies Pte Ltd (ASTL), a newly acquired cyber security solutions provider.

Revenue for PayTV services for StarHub continue to decline as they lose customers. StarHub’s income also declined as the government trimmed NBN grants by S$4.1 million in Q3. In Q3, StarHub’s CAPEX to sales ratio was 9%, fairly low for a network operator.

For its mobile division, StarHub’s subscriber base at the end of Q3 was 2.256 million, down from 2.275 million the previous year. PayTV is down 10k from last quarter and about 40k since last year. Broadband decreased by 1k over the last quarter and 9k over the last year.

CEO to step down, looking for new talent possibly from abroad

On November 17, 2017, StarHub CEO Tan Tong Hai announced his resignation, effective May 1, 2018. He has served as COO since 2009, later being promoted to the chief executive role in 2013. Under his leadership, StarHub underwent many changes, most significantly transforming from a strictly consumer-oriented service provider to include enterprise networking services. Sales to enterprise customers have grown to more than S$ 900 million annually. He chalked up several other notable achievements, including the acquisitions of mm2 Asia and Accel Systems & Technologies, the launch of an integrated fiber and cable home broadband solution, and the transition to an IPTV service.

The company has indicated that they are conducting a global search for his replacement. This is interesting because it suggests that StarHub may consider business ventures outside of Singapore going forward.

Another milestone this year has been the acquisition of Accel Systems & Technologies, a local cybersecurity specialist whose capabilities are expected to bolster StarHub’s enterprise portfolio. Accel will operate as a wholly-owned subsidiary.

Expanding the mobile infrastructure partnership with M1

For many years, StarHub has partnered with rival M1 to share mobile infrastructure costs. This has included combined antenna systems, in-building fibre and tunnel cables. In January 2017, the companies agreed to expand this relationship to include sharing radio access network, backhaul and access assets. It does not include the individual mobile core networks or support systems. The companies continue to compete for consumer mobile services. This infrastructure sharing agreement should benefit StarHub as it begins to roll out 5G.

APG submarine cable brings the capacity for new services, better prices

One of the factors contributing to the rise of StarHub’s enterprise division was the activation in late December 2016 of the Asia-Pacific General (APG) submarine cable network system. This added significant international capacity on the StarHub network. APG is a 10,900 kilometer submarine cable linking Mainland China, Hong Kong, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand and Vietnam. APG gives StarHub direct access to telecom partners in each of the countries with a landing station, such as Shanghai Nanhui, Chongming as well as Hong Kong, where major Chinese telecommunication providers deliver connectivity and ensure competitive access to multinational businesses.

“Singapore is China’s largest foreign investor. To serve Singapore enterprises expanding to China, we are pleased to provide them with a new international connectivity on APG, catering for the growing economic activities between China and Southeast Asia,” said Benjamin Tan, Vice President of International Business, StarHub.

StarHub’s partnership with APG is also significant because it increases route diversity to other Asian countries via submarine cables such as Asia-Pacific Cable Network 2 (APCN2), Asia Submarine-cable Express (ASE) and Asia-America Gateway (AAG).

Vodafone partnership opens a door to the outside

Unlike Singtel, which has numerous overseas investments and partnerships, StarHub has generally focused on only its local operations. Its most significant overseas partnership is with Vodafone, with whom it began a relationship four years ago, focused on mobile connectivity as well as co-branding and knowledge sharing initiatives. In November 2016, the companies agreed to expand this relationship to include high-speed data on Vodafone’s 4G networks for consumers. The partnership also gave a boost to StarHub’s enterprise services by helping them expand their businesses overseas via Vodafone’s International Enterprise network.

What’s next for Starhub?

In terms of revenue mix, mobile services have accounted for approximately 50% of Starhub’s turnover for past few years, with PayTV making up 15%, Broadband 8%, Enterprise 16% and sales of equipment (mobile phones, home gateways, etc.) making up the rest. There is little churn in Singapore’s mobile market but ARPU is falling as operators offer more and more generous data packages to subscribers. In the Pay TV segment, cord cutting continues to take hold. Starhub is losing subscribers every quarter even as it adds content with unique media partnerships. In broadband, Singapore’s excellent Nationwide Broadband Network (NBN), of which Starhub is a foundational player, delivers great performance/value to consumers but makes it difficult for operators to differentiate their services.  Outgoing CEO Tan Tong Hai has been right to focus on Enterprise services as a big growth opportunity, bring competition for advanced services and international connectivity to Singapore’s business community. Is it time to seek expansion opportunities abroad?

An Overview of Singtel’s international operations

The Singtel Group has been one of the most internationally expansive mobile operators, putting it in the category of Vodafone, Orange, Telefonica, Digicel, Etisalat and Zain. While most of the world’s mobile network operators find success only in their home market, Singtel is quite the global player. But instead of using its own brand wherever it goes, like Orange, the Singtel Group typically invests in a local player, keeping its distinct Singtel logo and Singaporean identity out of the public eye.
Through its six overseas investments, the Singtel Group currently touches 670 million mobile customers in 22 countries, with the largest concentrations being in India, Indonesia, the Philippines, and Thailand. In contrast, the population of Singapore is only 5.6 million – so you could say the company broadened its reach 100x by pursuing outside opportunities. For its own data network, Singtel has 370 PoPs in 325 cities.

Singtel’s major overseas holding include:

Australia - Optus – 100% share – Australia’s No. 2 mobile operator with 9.8 million customers for a 29% share of the market. Over 6 million of these subscribers are on the 4G network. The network footprint covers 95% of the population. Optus also serves 1.2 million broadband customers in Australia. For its most recent quarter, Optus delivered strong free cash flow of A$267 million up 21 percent from a year ago, despite higher capital investment in the network. Optus operating revenue was stable year-on-year at A$2,117 million with growth in mobile, mass market fixed and ICT & managed service revenues offset by lower equipment revenue.  Over the past few months, Optus went live with the world’s first three-carrier channel aggregation massive MIMO in Sydney, delivering speeds of over 800 Mbps. Optus expects to roll out this technology to other capital cities in the next six months.
Optus has also moved quickly down the path to transform into a mobile-led, multimedia content provider. The first step was the launch of Optus Sport, a 24/7 sports channel with on-demand and live multi-screen capability to broadcast Premier League football.  This has proven popular. Optus users have watched almost 13 million hours of Premier League and international football content including live matches, highlights, and expert analysis, since launch in 2016. Optus also offers data-free music and content streaming in selected prepaid and postpaid plans.  Its streaming partners include Netflix, Stan, ABC iView, Spotify, Pandora, iHeart Radio, and Google Play.

India – Bharti Airtel, in whom Singtel holds a 36.5% effective interest. Airtel is still the no.1 mobile operators in India with approximately 282 million customers for a 24% market share.  However, Airtel is under intense pressure from Reliance Jio, which is really shaken up the market with low pricing and generous data allowance. Earning here are under threat.
Through Bharti Airtel, which has its own international expansion strategy, the are 2 million more customers in southeast Asia and 82 million customers in Africa (Ghana, Niger, Chad, Gabon, Congo, DR of Congo, Zambia, Uganda, Rwanda, Kenya, Tanzania, Malawi, Madagascar, and the Seychelles..

Indonesia – Telkomsel, in whom Singtel holds a 35% share. Telkomsel is no.1 in Indonesia with 190 million mobile customers for a 47% share of the market. Most recently, the company posted its fifth straight year of double digit revenue growth.

Thailand – AIS, in whom Singtel holds a 23% share. AIS has 40 million mobile customers, ranking it no.1 in the country with a 45% market share. The carrier has rapidly expanded its 4G network over the past year and now covers 98% of the population.

Thailand – Intouch, in whom Singtel has a 21% share. Intouch is an active investor in local telcos and media, and technology firms.

Philippines – Globe, in whom Singtel has a 47% share. Globe has 59 million mobile customers, giving it a 50% market share. For the first nine months of 2017, Globe’s service revenues climbed 6% over last year.  There were 3 consecutive quarters of record revenues for both mobile and home broadband. Mobile data contributed about 43% of total mobile revenues for the first nine months of 2017, versus 38% a year ago. Mobile data service revenues reached P31.3 billion as of end-September 2017, or 20% above the P26.1 billion reported in the same period last year driven by higher data usage and the continued growth in smartphone penetration, which increased to 70% for the period. Mobile data traffic likewise improved by 73% from 249 petabytes (PB) in 2016 to 430 PB this year. Globe home broadband business likewise reported a robust 8% year-on-year growth, delivering a total of P11.7 billion revenues as of end-September this year. An interesting note is that Globe is a big proponent of fixed wireless for home broadband service.


The international strategy has largely been successful. This year, the regional associates in whom Singtel is a major shareholder deliver 48% of the Group’s overall profits.  Its Optus subsidiary in Australia accounted for 22% of Singtel profits. Meanwhile, operations in its home city of Singapore yielded just 30% of profits. The good news is that consumers across Asia are upgrading to smartphones and signing up for 4G data plans. In the first nine months of 2017, the number of data subscribers surged past 220 million – a 12% increase from the previous year. Mobile banking is another clear opportunity.  In India, Airtel received a bank licence from the Reserve Bank of India and in January it launched Airtel Payments Bank to offer banking services across the country, with 250,000 Airtel retail outlets. The same is happening in the Philippines.

An Overview of Singtel’s domestic operations

The SingTel Group long held the title of being the most valuable company in southeast Asia by market capitalisation. This crown was lost in late November when DBS Group Holdings Ltd., which is Singapore’s largest bank, shot past SingTel on an upward stock price trajectory. Bragging rights aside, SingTel presently has a market cap of US$61.5 billion, which is roughly 12 times greater than that of its nearest rival, Starhub, which is currently worth about US$5 billion.

Though it is now organised as a publicly-traded company in a market open to competition much of its incumbency status in the city-state of Singapore remains. It’s top ten shareholders are revealing:



Notably, the majority share of 51% belongs to Singapore’s sovereign wealth fund. This same fund also owns a 56% share in Starhub – of course raising questions about whether competition is free flowing or managed. Would Temasek really encourage or even allow a serious price war to break out in telecom services in Singapore if it were to damage one of its key investments?

Next on the list of Singtel investors are “old money” – the established banks that guide the export economy of this Asian tiger. This suggests a conservative board that’s more likely to favor safe and predictable dividends over fast growth opportunities. The company has consistently delivered on these expectations and senior management is right in line. Singtel has headed by Ms. Chua Sock Koong (59) as Group CEO since 2007.  She joined Singtel in June 1989 as Treasurer before becoming Chief Financial Officer in April 1999. Her background is as a distinguished accountant. Bill Chang (50) serves as CEO of the enterprise and ICT division.


A brief timeline

·         Singtel enjoyed monopoly status until 1998 but rival Starhub really got going in the early 2000s.
·        In 2001, Singtel completed its acquisition of Optus Australia. Also in this year, Singtel was awarded its first 3G license.
·         In 2012, Singtel acquired Amobee, a mobile advertising technology company, for $321 million
·         In late 2012, Singtel activated its LTE network.

A networking showcase, especially for mobile

In Singapore, Singtel currently holds approximately 82% of the fixed-line market, 49% of the mobile market and 43% of the broadband market. Fixed line connections continue to evaporate here, as they do everywhere else in the world, but mobile and broadband churn are very low.

In its local mobile market, Singtel currently serves some 4.1 million subscribers, capturing 49% of the mobile phone market. As seen in the official market statistics covered in part 1 of this article, mobile Singtel network footprint is practically ubiquitous within the city-state. There is no place you can go where there is not LTE and/or any of Singtel’s 1,000+ Wi-Fi hotspots available. Of course, this level of penetration is easier to achieve when there is only 278 square kilometers to cover in the whole country. The geography and the population density make Singapore an ideal place to showcase the latest mobile technologies.  Already, Singtel’s 4.5G LTE delivers mobile data speeds at 500Mbps nationwide.

One example is Singtel’s interest in Licensed Assisted Access (LAA) technology. In a joint trial conducted recently with Ericsson, Singtel witnessed 1.1 Gbps of performance. The test leveraged 256 QAM and 4x4 MIMO, and aggregated two licensed and three unlicensed spectrum bands on a TM500 Test System device. Singtel and Ericsson are also working on 4.5G LTE and 5G in Singapore. Earlier this year, high download speeds of up to 800Mbps were achieved on Singtel’s LTE network by deploying 256 QAM downlink, 4x4 MIMO and triple carrier aggregation techniques. In October 2017, Ericsson and Singtel established a 5G Centre of Excellence to facilitate 5G development in Singapore.

In August, Singtel confirmed that it is working with ZTE to complete the live deployment of the 2.6 GHz Pre5G massive MIMO network at one Marina Bay site in Singapore to enhance Singtel's 4G service.  ZTE noted that its Pre5G massive MIMO is suitable for high-density scenarios and will be deployed to help guarantee service quality during the high data traffic volumes that will result from the crowd gathered at the location during Singapore National Day. The higher speeds will help to address the surge in mobile data traffic seen by Singtel.

Average data usage per post-paid subscriber
March 2015 – 1.9GB
March 2016 – 2.4GB
March 2017 – 3.5GB