Friday, September 21, 2012

Australia's NBN Co Opens National Contact Centre

Australia's NBN Co opened its Gold Coast National Contact Centre.  The facility will handle queries from all over Australia as the company ramps up the construction of its fibre optic broadband network.  The contact centre expects is forecast to eventually house more than 100 workers. NBN Co is already handling over 8,000 inbound and outbound calls, emails, letters and web enquiries about the NBN each month.

BlackBerry Outage Hits Europe and Africa

Research in Motion (RIM) suffered a widespread outage of its BlackBerry service for customers across Europe and Africa.  Messages were delayed by up to 3 hours.

Thorsten Heins, RIM President and CEO, apologized for the disruption and said an investigation is underway.