Monday, May 21, 2012

Infonetics: Carrier VoIP Market Up in 1Q12; Alcatel-Lucent Doubles Share

Thanks to exceptionally strong IMS equipment spending, the overall service provider VoIP equipment market bucked its traditional down first quarter by inching up 1% to $715 million over 4Q11, according to a newly released report from Infonetics Research. The increased spending on IMS equipment is tied to Voice over LTE deployments.

"In the first quarter of 2012 we saw the largest order of IMS core equipment and application server licenses on record, secured by Alcatel-Lucent -- a clear sign that operators in North America are gearing up for voice over LTE (VoLTE) deployments. While commercial VoLTE services have yet to launch, this is a taste of what is to come as operators push forward over the next 5+ years. That said, large equipment orders will be sporadic and the IMS market will continue to be lumpy," explains Diane Myers, principal analyst for VoIP and IMS at Infonetics Research.

Some highlights:

Globally, the overall market is up 18% in 1Q12 from the year-ago first quarter -- despite continued declines in legacy trunk media gateway and softswitch sales -- driven by strong IMS core equipment, session border controller (SBC), and voice application server sales.

In 1Q12, Alcatel-Lucent more than doubled its service provider VoIP and IMS revenue and market share, propelling them to the #1 position for worldwide market share, ahead of perennial leaders Huawei and GENBAND North America led the quarter, with carrier VoIP and IMS spending up 18% quarter-over-quarter and up a strong 76% year-over-year.

Infonetics expects the number of mobile and fixed-line subscribers on IMS networks to grow 42% in 2012 to top 250 million worldwide. 

Alcatel-Lucent Offers Motive Customer Experience Service

Alcatel-Lucent is launching a new managed service for telecommunications operators and service providers that will monitor the customer experience of their subscribers using metrics such as dropped calls to issues with video downloads and connecting to the Internet.

The new Managed Service Quality and Assurance (MSQA) offering draws on Alcatel-Lucent’s Motive Customer Experience Solutions portfolio – launched in February – as well as patent-pending methodology developed by Bell Labs, and the company's existing base of network operations centers. The Bell Labs methodology uses service modeling - directly aligned with the service provider’s business priorities - to determine how best to measure service quality and identify the appropriate ways of addressing customer concerns. Motive solutions are then used to proactively detect, isolate, and help resolve issues that can impact the customer experience. This approach gives service providers a focused and tangible way to increase customer satisfaction and strengthen subscriber loyalty. 

Comcast Showcases X1 Video Platform

Comcast is showcasing its X1 Video Platform at The Cable Show being held this week in Boston.

The X1 platform leverages IP technology and cloud servers on Comcast’s network to integrate interactive, customized apps and social media features with traditional video programming. Comcast plans to launch Xfinity TV on the X1 Platform in Boston and a new X1 remote control app in the coming weeks. Rollout in several other major markets is planned to follow this year. It will be available to new Xfinity Triple Play with HD/DVR service customers at no additional cost.