Wednesday, October 10, 2012

NSN's Service Management Can Now Predict Problems

Nokia Siemens Networks is launching a new Service Management Capability that helps mobile operators to predict and prevent service degradation and reduce complaint calls to customer care departments.

The new Service Operations and Management solution, which is offered to mobile operators either on-site or as a managed service from NSN, combines insights related to service performance with operations functions to manage mobile broadband services and tackle service degradation before subscribers experience poor quality.

NSN is providing the outsourced edition from its new Service Management Capability Center (SMCC) in Noida, India.