Monday, July 2, 2012

Telstra Global Launches Public Cloud Contact Centre

 Telstra Global introduced its Virtual Contact Centre (VCC) solution powered by IPscape. The enterprise-grade service allows companies to quickly scale their contact centre capabilities to accommodate initiatives such as new product launches, trials or peaks in customer demand, with no long term commitment or new license fees.

The VCC software can be updated or changed within minutes to update campaign scripts, add agents to different campaigns or activate remote agents. It also offers real time CRM integration to direct customer calls to the right operator regardless of the contact channel used. Telstra Global provides multi-channel customer service experience with a single service level agreement.

Telstra’s Applications and Ventures Group recently made an investment in IPscape.