Sunday, July 22, 2012

Brazil Suspends New Mobile Line Sales Due to Poor Service

Brazil's National Telecommunications Agency (Anatel) has prohibited the nation's mobile operators with the worst customer service from selling new lines. The ban impacts the following carriers: TIM, Hi, and Clear in certain regions where their performance is the worst. The ban against TIM is the widest due to a spike in problems

Failure to comply with this order will result in a penaly of R$200,000 per day in each state in which the noncompliance is found.

In addition, the agency has ordered the operators to submit a National Action Plan with the next 30 days to explain who they will address the problem.

See also