Monday, March 26, 2012

Comcast Business Launches Cloud-based Unified Communications

Comcast Business introducing a new cloud-based voice and unified communications service aimed at small and medium-sized businesses of up to 250 users.

The new Comcast Business VoiceEdge, which is delivered over either the company's HFC or fiber plants, is a hosted service that eliminates the need for a PBX on premise and delivers HD-quality voice with advanced features. Comcast is using the Broadsoft platform to enable all switching capabilities in the cloud. Polycom is a preferred supplier of IP phones provided with the service. Four digit extension dialing is possible to other branch locations also on the Comcast network. One number follow-me service allows workers to integrate their work line with their mobile device, home office or other locations to have calls follow them or push/pull them between devices without having to disconnect and then reconnect the call.

Business VoiceEdge is now available across most of Comcast’s Northeastern Division, which includes 14 states from Maine through Virginia and the District of Columbia, as well as Chicago. Nationwide rollout across Comcast’s entire service is targeted by the end of 2012.