Tuesday, October 11, 2011

BlackBerry Blackout Expands on its Third Day

Research in Motion suffered a third day of disruption to its BlackBerry service with outages and slowdowns expanding to the United States, Canada and corporate networks. RIM's CIO Robin Bienfait began posting regular updates on the crisis, stating that traffic is now moving through the network and that the company hope to restore normal service levels soon. No technical details on the cause of the disruption has been confirmed apart from a switch failure on Tuesday at a data center in the UK.

"You've depended on us for reliable, real-time communications, and right now we're letting you down. We are taking this very seriously and have people around the world working around the clock to address this situation. We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can." Robin Bienfait. Chief Information Officer, RIMhttp://www.rim.com/newsroom/service-update.shtml

See also