Monday, May 24, 2010

BT Enhances Onevoice with its Ribbit Softswitching Platform

BT is enhancing its Onevoice unified communications service by opening up its network and integrating capabilities of its Ribbit platform.

Ribbit, a Silicon Valley-based start-up that BT acquired in 2008, operates a softswitching infrastructure that ties advanced voice services into web applications.

The integration with BT Onevoice connects the worlds of the web and traditional corporate voice networks, providing corporate users with a single direct dial phone number for all incoming and outgoing calls from wherever they are in the world.

Users will be able to define how calls are routed through the Onevoice VPN to reach them if they are away from their office. Calls will be delivered on-net to other sites directly to the Ribbit softphone or via the nearest PSTN breakout point to any number globally, minimizing international call costs. Users can choose to have multiple device options for making and receiving calls through the Onevoice network offering significant call savings on mobile bills.

The cloud-based service includes a soft-phone which gives users easy access to a range of advanced call features for calling any BT Onevoice on-net number, according to their corporate dial-plan, in addition to off-net public numbers. Enterprise calls can be originated from a soft-phone, and all on net numbers and services such as BT Conferencing audio bridges can be accessed at a fraction of the cost of a mobile or hotel phone call.

The user's ‘One Number' can also be directed to multiple end points or devices which can easily be moved or changed, so that multiple end points or devices can be reached and even ring simultaneously. Onevoice Ribbit v1.0 offers a portal for users to set up and administer the service for themselves, including the configuration of end-user devices, call forwarding rules, conference speed dials and speed-dial favorites. Users will also be able to view call logs, manage passwords and voicemail including speech-to-text transcriptions. The transcription is sent as text to email or SMS, and the recording is attached to emails so users can listen to the voice mail.

The service will be released to selected customers in beta this summer, with full release expected by the end of this year.