Monday, March 29, 2010

Mformation Teams with Amdocs on Mobile Device Customer Care

Mformation Technologies, which supplies advanced mobile device management (MDM) solutions to wireless operators, has entered into a partnership with Amdocs to deliver mobile device support that is integrated with Amdocs CES customer management solutions. This enables customer-care organizations within mobile operators to have full real-time device visibility and access to critical subscriber and device information from one central customer care console. With this combined solution, mobile device visibility and diagnostics is seamlessly integrated into the workflow of the Amdocs customer management solution.

"Enabling customer care personnel in call centers to support mobile devices more quickly and effectively is a growing priority for mobile operators. Partnering with Amdocs combines the market-leading customer management solution with the most advanced market-leading mobile device technology, creating a winning combination that will significantly improve the experience of customers when they urgently need technical support," said Rowan Scranage, SVP of Business Development and Strategy, Mformation.