Sunday, December 13, 2009

Verizon Adds On-Screen Self-Help to FiOS TV

Verizon has implemented a new on-screen self-help tool that can diagnose and solve problems with its FiOS TV service. The tool uses the advanced FiOS network to diagnose issues, report back to customers, and then quickly and automatically fix most problems. The on-screen version is initially available to FiOS customers in Texas, California and parts of the Northeast and Mid-Atlantic.

The new on-screen agent is being deployed coincident with the current upgrade of the Verizon Interactive Media Guide, being introduced progressively across the FiOS footprint.