Monday, August 24, 2009

Verizon Business Offer IP-Enabled Automated Speech Recognition

Verizon Business is now offering its speech services in an IP-enabled version. Customers are now able to run their speech services on the Verizon's Hosted IP Interactive Voice Response (IVR) platform, as an alternative or in addition to its traditional Hosted IVR platform. Customers can choose to have Verizon Business host the services, manage them, or simply provide customer premises equipment.

Verizon Business' IP IVR service, together with VoIP Inbound, enables customers to efficiently manage and route inbound calls, with the flexibility to deliver customer calls to either traditional or IP-based contact centers.