Wednesday, August 5, 2009

Verizon Business Enhances its Cisco Unified Communications Offering

Verizon Business is adding management of several applications to its Cisco Unified Communications System Release 7.0 portfolio. The new applications, which include presence, contact center and messaging, are available immediately to customers in the U.S. and many European countries, and will be available early next year in the Asia-Pacific region.

The new Cisco Unified Communications System Release 7.0 applications now being managed by Verizon Business are:

  • Cisco Unity Connection - A reliable, highly secure, scalable and full-featured voice and unified messaging platform that enables access to e-mail, voice and fax messages from a single inbox.

  • Cisco Unified Presence - A standards-based platform that collects information about a user's availability and communications capabilities to unify voice, video, data and mobile applications on fixed and mobile networks, enabling easy collaboration.

  • Cisco Emergency Responder - A software appliance that enhances emergency calling and sends up-to-date caller location information to public safety and security personnel.

  • Cisco Unified Contact Center Express - A single-server, "contact-center-in-a-box" platform that supports up to 300 agents with a fully integrated approach for handling customer interactions via inbound/outbound voice, interactive voice response, e-mail and instant messaging.