Wednesday, February 25, 2009

BroadSoft Enhances its BroadWorks Platform

BroadSoft introduced new product enhancements to its BroadWorks VoIP application platform that allow telecommunications service providers to simplify the deployment of hosted business communications solutions. New device management functionality that enables service providers to pre-configure end-user access devices.

BroadSoft said the ability to pre-configure devices solves one of the most complex and time-consuming phases of delivering VoIP services. Traditionally, providers need to either pre-provision devices before shipment, rely on standalone FTP servers to store files or provision each phone at the customer site, all of which take time and require experienced technicians.

Through BroadSoft Device Management, providers can quickly provision analog terminal adapters (ATAs), IP phones, integrated access devices (IADs) and IP PBX equipment -- any access device that uses XML/HTTP for profile management -- at the customer site. A simple login process is used to retrieve the appropriate user-specific files directly from BroadWorks. Providers manage and control all aspects of device configuration centrally in the network, reducing the time it takes to provision phones from hours to minutes and eliminating the need for a technician visit.

To further ease the deployment of Hosted VoIP solutions, BroadSoft and Polycom introduced a new phone-based login capability for Polycom IP phones. Leveraging BroadSoft's Xtended Services Platform, Polycom developed a "Quick Setup" key that is activated when the phone is powered up. This new key enables users to directly retrieve their phone's configuration files from the BroadWorks platform via a one-time secure phone login. With this capability, it is no longer necessary to individually match physical Polycom phones to users, saving time and expenses for service providers and providing flexibility to end users.