Monday, November 17, 2008

NETGEAR to Offer "GearHead" Consumer Technical Support Service

NETGEAR is launching "GearHead Services", a 24x7 remote technical support for U.S. consumers.

NETGEAR's GearHead Services provide 24x7 PC and network support on both a subscription and pay-per-incident basis.

Two tiers of service are initially offered: SupportPak 6 and SupportPak 12, providing six or twelve months of unlimited 24x7 phone-based technical support. The six months service is priced at $65.95 and the 12-month service is $89.95.

The services will to help consumers resolve a variety of issues related to computer hardware, home networking, Windows operating systems, Microsoft Office applications, and antivirus and antispyware programs.

NETGEAR also offers two pay-per-incident services including the Internet Access Service, which helps consumers to troubleshoot and correct hardware- or software-based Internet access problems, and the PC Tune Up Service, which steps consumers through the process of eliminating unnecessary files, adware and unused program.

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