Monday, November 10, 2008

Avaya Offers Proactive Contact Center Solutions

Avaya launched two new contact center solutions tohelp businesses use outbound communications and self service automation to drive new efficiencies, improve cost-savings and enhance customer experiences.

Avaya's Proactive Outreach for Financial Services and Proactive Outreach for Healthcare enables companies to deliver important information to customers -- such as appointment reminders or bill payment requests -- and let them complete transactions using automated menus or speech commands. The Proactive Outreach capabilities help financial companies and healthcare providers deal with large volumes of incoming customer calls on a daily basis.