Sunday, September 7, 2008

Sprint Provides Visibility into Customer IP/MPLS Connections

Sprint has introduced a new online tool that provides its customers with a view into the performance of their IP and MPLS networks. The new "Compass" application provides visibility into a customer's network vital statistics previously available only to service providers. Key features include:

  • Quickly locating network connections, and obtaining critical information and status by business location.

  • Real-time reporting that allows customers to better manage and understand WAN performance, status and behavior.

  • Visibility into class of service (CoS) configuration and reporting.

  • Access to historical performance statistics.

  • Ability to monitor performance and view stats for both domestic and international locations.

  • Initial troubleshooting and testing prior to opening a trouble ticket.

"Compass enhances the Sprint business customer experience by providing them with full knowledge of what is going on within the ‘cloud,' the ability to take control and manage their network, and in-depth, real-time reporting available at their fingertips, whenever needed," said Dan Dooley, president of Wireline, Sprint. "We're meeting an important customer need with this on-demand, self-service tool, which displays IP and MPLS key performance indicators, customer port inventory and configuration that goes beyond the customer premises."


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