Wednesday, September 24, 2008

Ixia Introduces Probeless Voice and IPTV Service Verification System

Ixia has enhanced its "IxRave" service verification system with new capabilities that enable service providers to assure VoIP quality of service and alerts service providers of problems before subscribers become aware of them. IxRave 3.0 also expands its IPTV service verification offering with support for QoS and QoE monitoring based on ITU-T Recommendation G.1080.

IxRave Voice is a unique probeless, web-based system accessible by multiple service provider organizations, such as field service technicians and installers. The Ixia solution can place automated "test calls" to customers' devices at predetermined times as a proactive solution. A customer care agent can perform on-demand tests immediately upon receipt of a customer call, and in some cases test the house wiring at the customer location to determine the location of the fault. The solution rates test-call quality based on the PESQ algorithm. For customer-made calls, network call data records (CDRs) are analyzed for poor IP metrics. These voice quality metrics, along with other data gathered from network elements, enable service providers to determine the root cause of service issues in their network.

Early adopters of IxRave Voice include Buckeye Cable System of Toledo, Ohio, and Armstrong Cable of Butler,