Monday, May 19, 2008

Verizon Business Expands its Professional Consulting Services

Verizon Business is significantly increasing the number and range of its professional consulting services. The goal is to provide end-to-end support from the network to the application layer and anywhere in between

The company announced that it is delivering a standardized set of more than 50 professional-service capabilities in 30 countries around the globe. The services will be delivered through 2,700 specially trained and experienced consultants in five key practice areas:

  • IT Services - Verizon Business helps companies handle a wide range of IT responsibilities from consolidation of data centers to disaster recovery backup and restore. Spread across a dozen pro-services capabilities, Verizon Business specializes in e-commerce assessment and design, Web application acceleration, database design and replication, disaster recovery/backup and restore, data center relocation/migration, and IT staff augmentation.

  • Network Integration and Engineering - Verizon Business enables the building, management and maintenance of wired and wireless local-to-wide area networks providing the foundation for today's business. Verizon Business can deliver an array of essential networking services, including: network operations center design, new technology evaluation, network integration -- hardware and software, lifecycle program management office and project management expertise, as well as network engineering staff augmentation.

  • Professional Security Services - Verizon Business offers a comprehensive set of pro service capabilities worldwide for securing the extended enterprise through its threat and vulnerability assessment, identity and access management, governance, risk and compliance, and business impact analysis offerings. Verizon Business focuses on forensics, PCI compliance, identity access management, and threat and vulnerability assessment and mitigation.

  • IP Communications - Verizon Business offers a range of specialized services to address the complexity when moving from the traditional legacy voice (PSTN) world to VoIP. Verizon Business offers more than 10 pro-serve capabilities so that companies can get where they need to go through convergence strategy workshop and planning services; business/financial impact analysis; ITP/convergence readiness assessment; convergence architecture and design; and migration strategy development.

  • Contact Center Solutions - The Contact Center practice area specializes in system integration, hardware/software implementation and custom software development. Offerings include contact center architecture, design and implementation; contact center transformational analysis; infrastructure consulting; speech recognition; Web development; project management; and call center operations consulting, including work force management and quality monitoring, as well as custom reporting.

Verizon Business, which also provides advanced communications and IT solutions for 98% of the Fortune 500, reported revenue of $1.4 billion for strategic services in the first quarter 2008, up 23.5 percent from the first quarter 2007. Strategic services include IP, Ethernet and optical-ring services.