Sunday, May 18, 2008

Verizon Business Expands its Help Desk Capabilities

Verizon Business is opening a new customer service and support center

in Tulsa, Oklahoma to accommodate growing customer demand for its end-user help desk services. Verizon Business 24 x 7 help desk services enable companies to outsource this function. The company is currently handling more than 2.5 million help desk calls per year and anticipates significant ongoing growth.

The new center will boost Verizon Business' overall ability to handle calls for technical support by more than doubling the capacity of its current help desk operations, while enhancing system redundancy. The new facility has capacity for 400 highly trained consultants, who serve as the first point of contact for callers, helping to resolve issues with personal computers and handheld devices such as a Blackberry.