Wednesday, May 21, 2008

Ericsson Strengthens its Managed Services Offering

Ericsson is strengthening its Managed Services and Systems Integration practice, which ranges from designing, building, operating and managing day-to-day operations of a customer's network, including end-user services and business support systems, to hosting service applications and content, as well as providing network coverage and capacity on demand.

Ericsson said it is now strengthening its efforts to address the increasingly interdependent and complex crossroads of telecom and IT, leveraging its telecom expertise. The Systems Integration and Managed Services IT offering means that Ericsson can design, integrate and manage the IT parts of the telecom operator environments - covering the service layer, business support systems and operations support systems, including services such as billing, messaging and content delivery.

Fredrik Strand, Vice President and General Manager Service Delivery and Operations, Business Unit Global Services, Ericsson, says: "The operator environment is becoming more and more IT-oriented as the number of end-user services and applications grow. As a systems integration and managed services partner, Ericsson supports telecom operators in this environment in creating, deploying and managing networks and services with a holistic approach, ultimately benefiting the operators' customers through increased quality of service."

The announcement comes with the first anniversary of Ericsson's Global Services Delivery Center in Bucharest, Romania, which acts as a global competence center for managing IT environments on behalf of operators. Ericsson's services organization employs about 29,500 professionals worldwide, all working with the same global process, methods and tools. About 7,500 of these employees work across 21 Global Services Delivery Centers, ensuring business readiness in serving Ericsson's customers around the world.