Tuesday, November 27, 2007

Verizon Business Enhances Customer Portal

Verizon Business unveiled a number of enhancements to its business online portal, the Verizon Business Customer Center (VBCC), including more capabilities for its Dashboard and a new document-management capability enable customers to better collaborate and more closely manage their relationship with the company.

The VBCC Dashboard -- a customized network-monitoring tool that provides customers a comprehensive, at-a-glance view of their communications landscape -- now enables customers to track how well Verizon Business' IP services performed against service level agreement (SLA) standards. It also has added a LEC/PTT Performance Report that provides customers visibility into Enterprise Trouble Management System tickets referred to local exchange carriers (LECs) and foreign carriers (or PTTs) for resolution.

The company has also launched a document-management capability for the VBCC -- a one-stop tool for customers to manage their documents in a secure, centralized location.