Tuesday, October 23, 2007

Cisco WebEx and Oracle Launch Collaborative CRM Solution

Cisco's WebEx group began offering Oracle's Siebel CRM On Demand Service, which is a customer relationship management (CRM) application service. The new offering is part of the WebEx Connect application ecosystem. Key capabilities of the service include:

  • Sales management tools that allow users to engage prospects at key points in the sales process

  • Sales dashboards that consolidate critical information and streamline activities for a 360-degree view of every opportunity

  • Integrated reporting to improve sales productivity by automatically tracking WebEx meetings and prospecting activity

  • Forecasting, reporting and pipeline visualization tools to analyze sales data

  • Real-time process management to optimize sales methodologies with testing and analytical feedback.




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