Monday, April 30, 2007

Verizon Business Offer VoIP Assessment Tools & MOS SLA

Verizon Business introduced a reporting service to help enterprise customers better assess voice quality over their networks and manage them more efficiently.

Verizon's new Network Assessment with Voice service is powered by Centrisoft. The service can helps customers ensure that VoIP is deployed correctly by accurately sizing the network at the outset; fine-tune VoIP call quality in an existing network running both data and voice traffic; and appropriately prioritize network traffic to accommodate voice applications. The service is not limited to enterprises using Verizon's Private IP or even Verizon Business service. It service can be used to inventory all network application traffic and enable IT managers to determine if certain applications are interfering with VoIP data. Verizon Business said this service represents a cost-effective alternative to an in-house or a hardware-based solution that would require significant investment by the customer.

Verizon's new Network Assessment with Voice is targeted to be available globally later this month for U.S.-based multinational customers as part of the company's Application Aware suite of reporting tools.

In addition, Verizon Business is introducing a Mean Opinion Score (MOS) SLA. The MOS SLA, which augments the current Jitter SLA available for VoIP and video applications, uses a quantitative measure of audio clarity as defined by the ITU Telecommunication Standardization Sector. The measure tests the end-users' voice-quality experience.

Verizon Business' new SLA provides that monthly average MOS performance for VoIP traffic on a Private IP customer's U.S. network will not drop below 4.0, a highly desirable score for IP telephony networks. This SLA sets a new bar for the quality of VoIP traffic running over MPLS networks.

Verizon Business recently announced several new SLAs available to all Private IP customers, including an enhanced Time to Repair (TTR) SLA. It is based on the amount of time taken to restore service during an outage, rather than the average or Mean Time to Repair (MTTR) service outages.

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