Monday, March 5, 2007

BT Teams with Avaya on Contact Centre Solution

BT and Avaya are launching BT Avaya OnNet, a new service designed to enable organisations to transform their contact centre operations.

The new hosted "pay-as-you-go" service means capacity and geographic location can be adjusted as consumer demands change. BT Avaya OnNet is expected to be of particular benefit to financial services, retailers and utility companies, who experience significant seasonal demand.