Tuesday, September 19, 2006

CounterPath and Intrado to Develop Softphone Supporting E9-1-1

CounterPath Solutions and Intrado are working together to develop a new functionality within CounterPath's softphone to support automatic location identification on mobile VoIP 9-1-1 calls.

The technology will enable the softphone to integrate directly with Intrado's systems in order to detect and send location information automatically when a 9-1-1 call is made from a wireless VoIP end-user device.

This would allow calls made from a softphone on a laptop or smartphone to be directed to the appropriate public safety answering point (PSAP). Emergency operators would be able to link the caller's current physical location with the phone number used to dial for help.


  • In August, CounterPath and Intrado's VoIP location technology was tested successfully in a joint E9-1-1 trial throughout New York City. The results proved the technology's consistent location identification ability.

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