Thursday, September 21, 2006

BT Offers Fee-based Broadband Customer Support

BT's introduced a set of fee-based, broadband customer support services. Home visits by a BT engineer to install broadband will cost £50.00 per visit. In addition, anyone with a BT line can request a Home IT Visit for assistance with any IT-related problem or situation for £75.00 for the first hour and £25 for each subsequent half-hour.

BT said it now has a team of up to 2,000 specially trained engineers.

The Home IT Visit service follows the launch in March of BT Home IT Advisor - a service which gives customers a single point of contact with a team of highly trained advisors dedicated to providing comprehensive support for customers' PCs, networks, applications and up to 20 devices for the home. The service can even create a "virtual engineer" in the home by enabling an advisor to securely log on to a customers' computer remotely and troubleshoot a problem for no additional fee, above the £9.99 a month subscription. This service has more than a thousand customers signing up each week.

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