Monday, August 21, 2006

Verizon Business Adds IP Tollfree Service and IP IVR

Verizon Business introduced three new IP-based capabilities for its Contact Center Services and VoIP portfolio: IP Tollfree Service; IP IVR, an interactive voice- response system for contact center services; and new IP Trunking options.

IP Tollfree -- routes incoming toll-free calls over IP to enable greater efficiency and support multiple-contact media, such as phone calls, e-mail or instant messaging from around the globe. The service enables contact center agents to transfer calls using Session Initiation Protocol (SIP). Because IP Tollfree is a network-based service, companies do not have to own and operate gateway equipment.

IP IVR -- provides call processing in a pure IP environment over a carrier-grade, global network infrastructure, enabling customers to benefit from network efficiencies such as voice compression and dynamic bandwidth allocation. The service offers administrators a selection of call- routing and processing features and terminates incoming calls to both Time Division Multiplexer (TDM) and IP endpoints.

IP Trunking -- delivers VoIP access and essential telephony features to locations with as few as 200 and as many as 1,000 or more end-users. Verizon Business' IP Trunking is available in the United States and select European markets.

Verizon Business has designed and certified IP Tollfree and IP IVR to be compatible with Avaya Communication Manager with SIP enablement services (SES) 3.1 software and other leading SIP- enabled endpoints. Avaya Communication Manager with SES is also certified for IP Trunking. With IP Trunking, companies that have already invested in Avaya IP phones to now connect on a single, converged access line for both internal and external traffic.

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