Wednesday, April 5, 2006

SupportSoft Updates its Self-Service Suite

SupportSoft released a new version of its Self-Service Suite, a Web-based software solution that enables end-users to solve technical problems on their own. The software can reduce or eliminate the need to telephone a service representative for assistance.

Self-Service Suite is part of a scalable set of software solutions from SupportSoft that enable companies to provide self-service answers for tens of thousands of employees or millions of customers. When a problem occurs that may impact many end-users, companies can use the Self-Service Suite to send proactive notifications to help avoid flood calls into the help desk or customer service.

The Self-Service Suite provides a framework that can assist end-users in solving problems ranging from repairing a faulty broadband connection to fixing corporate e-mail settings in Microsoft Outlook.