Tuesday, January 24, 2006

Avaya and Juniper Partner on IP Telephony

Avaya and Juniper Networks announced joint standards-based solutions for enterprise IP telephony. These solutions include:

  • Distributed IP Telephony, providing secure and assured communications across highly distributed organizations, including headquarters and branch offices, that require mission-critical wide area networks (WAN) to support voice, video and data as companies expand their use of business communications applications that drive productivity and deliver competitive advantage;

  • Secure IP Telephony on Any Network, enabling customers to add enhanced security, intrusion detection and optimization capabilities needed with the addition of new applications to their existing multi-vendor IP networks.

  • Virtual Contact Center, allowing customer care operations to lower costs and increase service by consolidating disparate systems into a single shared IP-based infrastructure connecting worldwide contact centers with branch offices, home agents and headquarters locations;

  • Enterprise Mobility, increasing productivity and responsiveness by supporting expanding mobile work-styles, including road warriors, campus roamers and teleworkers, with secure and assured access to applications, any-time, any-where.

These solutions can be enhanced with add-on capabilities that include secure SIP communications, including emerging "SIP trunking" service provider choices, application assurance networking that monitors and controls real-time application traffic across a network, and WAN acceleration that optimizes and compresses network traffic enhancing real-time communications.

The solutions are supported by Avaya Global Services, Avaya's worldwide services organization. Avaya will be providing comprehensive end to end services for Juniper products.

Avaya has targeted having maintenance and implementation in place by February 2006, including training and certifications for many Avaya Global Services engineers.

In addition, Avaya Global Services offers IP Network Assessments and IP security assessments in support of distributed IP solutions and branch solutions and collaborative account planning and professional services for customers looking to enhance their applications.


See also