Sunday, September 25, 2005

VoiceGenie and Nuasis Combine VoIP and VXML

VoiceGenie Technologies and Nuasis Corporation have supplied an IP contact center solution with IVR capabilities to Tuition Management Systems (TMS).

TMS selected the Nuasis NuContact Center as its IP contact center solution to improve customer service and ensure that all methods of customer communication are handled efficiently and effectively regardless of how the customer chooses to contact the company - voice, email, or web. By integrating VoiceGenie's VoiceXML-based IVR platform with their VoIP-based infrastructure, TMS not only included voice access to their previously outsourced IVR account information application, but also added a that allowed them to develop, implement and manage the extended speech application in-house.


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