Sunday, September 11, 2005

Oracle Offers Telecommunications Billing Integrator

Oracle announced the availability of a Telecommunications Billing Integrator capability as part of its E-Business Suite, allowing communications service providers (CSPs) to integrate Oracle Customer Relationship Management (CRM) applications with third-party billing systems.

Oracle Telecommunications Billing Integrator allows CSPs to use standards-based technology to connect previously siloed systems, reducing integration time, cost and risk. The solution positions the Oracle Customer Relationship Management modules within the Oracle E-Business Suite as a unifying dashboard, providing a single source of accurate data for customer interactions across any channel, including the Internet, call centers and field sales organizations.

Oracle Customer Relationship Management allows users to capture, configure and fulfill complex service orders, as well as manage accounts. With Oracle Telecommunications Billing Integrator, CSPs can integrate these business processes seamlessly with third-party billing systems to bill for ordered services, respond to customer inquiries, and conduct post-sale follow-up activities more efficiently and effectively.

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