Wednesday, September 21, 2005

Cox High Speed Internet Ranked Highest for Customer Satisfaction

Cox Communications, the third-largest U.S. cable television provider, received the highest ranking among U.S. high-speed Internet service providers in the J.D. Power and Associates' 2005 Internet Service Provider Residential Customer Satisfaction Study. This marks the first time that Cox's high-speed Internet service ranked the highest in overall customer satisfaction in the nation.

J.D. Power and Associates surveyed over 6,000 dial-up, cable and DSL high-speed Internet customers who answered questions about their service provider's performance and reliability, cost of service, billing, e-mail, customer service and image. In the high-speed segment, Cox received the top scores in customer service, performance and reliability and the highest ranking in customer satisfaction overall.

Cox noted that 7 out of 10 broadband consumers in Cox markets choose its cable modem service over DSL.


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