Tuesday, September 27, 2005

Canada's Allstream Announces IP-Based Enterprise Contact Centre

Allstream introduced an IP-based enterprise contact centre solution based on equipment from Cisco Systems. Allstream's scalable, IP-based multimedia contact centre allows agents to interact by voice, email, web chat and fax.

Allstream is already deploying this new solution within its own contact centres across Canada, leveraging its Professional Services expertise as part of the implementation. The company said it continues to work with other key technology partners such as Hewlett Packard (Canada) to design and implement contact centre solutions for its enterprise customers.

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