Tuesday, August 30, 2005

3Com Teams with Nuasis to Offer IP Contact Center

3Com introduced an IP Contact Center module that routes customer contacts -- phone, email, web and fax -- to customer service agents located anywhere on an enterprise network. The 3Com IP Contact Center product is licensed from Nuasis.

The 3Com IP Contact Center module is an IP-based application geared for medium and large enterprise customers. The module consolidates multiple contact center systems such as legacy automatic call distributors (ACDs), interactive voice response units (IVRs), and computer telephony integration (CTI) components on a single software platform. The module leverages SIP to provide flexibility and interoperability.

See also