Sunday, July 10, 2005

Microsoft Installs Genesys Enterprise Telephony with Office LCS

Microsoft has deployed Genesys Enterprise Telephony Software (GETS) alongside Office Live Communications Server 2005 and the Microsoft Office Communicator client for its own internal communications. The deployment provides new desktop telephony control capabilities for Microsoft users, allowing them to collaborate with colleagues, access availability and presence information, and seamlessly control phone functionality via the computer. Microsoft deployed the technology across 40,000 desktops at its Redmond campus in early May and reports that there are already 20,000 active users.

GETS enhances information workers' desktop real-time collaboration experience by enabling users to call contacts directly from within the right-click presence menu that is displayed in several familiar Microsoft Office applications, such as Outlook, Excel, Word and SharePoint. GETS also provides the telephony presence info that is displayed within Communicator.

Genesys Telecommunications Laboratories is a division of Alcatel.

See also