Monday, April 4, 2005

Samsung Unveils Enterprise Telephony Solutions

Samsung Telecommunications America's Business Communications Systems group unveiled a broad suite of enterprise telephony solutions. The line-up includes IP-enabled iDCS communications platforms for large to small enterprises and a suite of "OfficeServ" Computer Telephony Integration (CTI) applications for PCs. The company also unveiled an E-mail Gateway solution and a Single-Line integrated Mobility (SLiM) solution for mobile professionals. Samsung said its iDCS suite of communications platforms scale up to 400 stations. Some highlights:

  • Samsung's iDCS 500, the company's premier IP-enabled communications platform, now offers Enhanced Networking features to include a higher degree of feature transparency to a multi-site installation and new hardware and software features to provide small to medium enterprises greater call handling capabilities and efficiencies. The iDCS 500 also supports E-Mail Gateway, allowing employees to receive their voicemail message via email and Samsung SLiM, a DECT mobility solution that addresses employee mobility needs.

  • The company's iDCS 100 is now IP-enabled and fully supports the ITP-5000 series VoIP keysets offered by Samsung. Additionally, the iDCS 100 now supports new software and enhanced networking including IP Networking, OfficeServ applications, Samsung's SLiM mobility solution and E-Mail Gateway.

  • OfficeServ Link is the core of Samsung's OfficeServ suite of CTI applications. This software gateway mediates between OfficeServ CTI applications and a Samsung key system

  • OfficeServ Operator is a PC-based Attendant Console solution, that when combined with a Samsung phone system, can help enterprises manage high-volume call traffic more efficiently. This solution displays real-time status of incoming calls, busy extensions and held calls on a single screen giving operators easy access to information. And, incoming and external calls can be easily managed with a simple "point and click" operation or the use of a keyboard.

  • OfficeServ EasySet is a browser-based application that allows users to manage their own phone extension features such as call forwarding, speed dial and messaging. By managing this process through their PC, users can change basic settings on their Samsung iDCS or ITP keyset directly from a user- friendly browser interface, enhancing efficiency.

  • OfficeServ Softphone delivers virtually identical functionality as select Samsung keyphones -- giving telecommuters or mobile professionals the accessibility of being at their desk without having to physically be there.

  • Samsung's Single-Line integrated Mobility (SLiM) is an in-building wireless adjunct designed for small enterprise applications. Compatible on all Samsung business phone systems, SLiM can support up to eight Samsung D- 5000 mobility handsets. The SLiM controller can be deployed in a main office and up to six wireless repeaters can be placed throughout the rest of the building to create a larger coverage area. An optional directional antenna makes it possible for businesses to extend coverage to immediate outside areas around the building.


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