Monday, October 25, 2004

Avaya Launches Service Provider-Delivered Solutions

Avaya launched new IP telephony and contact center communications solutions that enable service providers to offer hosted services through a usage-based monthly fee. The solutions are aimed at mid-sized companies with as few as 100 users that considering outsourced telephony options.

Avaya provides end-to-end support and management tools for its hosted IP telephony and contact center solutions that include building and testing at Avaya Labs and at service provider data centers to validate interoperability in the carrier environment. Avaya also supports these new solutions with new polling and rating tools developed specifically for the service provider market. The company also provides network assessment and implementation support for service providers and their customers through Avaya Global Services.

The new Avaya Service Provider Delivered Solutions complement the company's recent acquisition of Spectel, a provider of audio conferencing solutions for service providers.

Separately, Avaya and Philippines Long Distance Telephone Company announced a three-year agreement through which PLDT will market the Hosted Contact Center solution from Avaya to small and medium-sized enterprises in the Philippine market. The company is launching a new service called PLDT On-Call that offers Avaya-powered contact center capabilities, hosted in PLDT's data center and delivered over its network.


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