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What Ever Happened to QoS?
(continued)

When a system experiences heavy loads, the data must be buffered and queued as a result.  When a SUT is subjected to a heavy load, the signal out of port B will vary in the amount of delay. This variation is inconsistent and unpredictable.  Using an oscilloscope, the packet at probe B appears to jump back and forth across the oscilloscope screen.  This movement jitters back and forth creating an unpredictable element in packet delivery.  This unpredictable movement is called jitter.

Figure 4: Jitter Measurements

Mediation for Dropped Packets, Latency, and Jitter

System latency under light load can only be controlled by good end-to-end equipment selection. System latency is the cumulative value (end-to-end) of all equipment latency measurements, plus the latency of the links.

Controlling bandwidth utilization can control both jitter and the dropped packet percentage. Since latency is a measurement of delay caused by the movement of electrons across a system, latency cannot be controlled. Low latency must be designed into a network from the start.

As network utilization increases, so to do the problems of jitter and dropped packets.  In an effort to give better performance, many systems are over designed with more bandwidth than needed to help ensure that these problems do not occur.

The chart in Figure 3 illustrates that as the system under test approaches 80% utilization, dropped packets increased, and the MOS score became unacceptable; but, a system running under various load conditions, as shown in Figure 4, shows acceptable MOS and dropped packets.

See a large view of this figure

Figure 5: Low Utilization with Low Errors

Bandwidth Does Not Solve the Problem

Over designing a network and throwing bandwidth at the QoS problem is only a temporary fix -- not a solution.  There are several reasons why bandwidth alone will not solve the QoS problem.

  • The “if you build it they will come” phenomenon. The faster the network, the more user traffic it will have.  More user traffic means more bandwidth demand and so on.
  • Using your data network for VoIP calls; or
  • There is a link failure and you take a loser's path.

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