Sprint cited significant gains in its mobile network performance following two years of infrastructure enhancements.
Sprint now ranks second for wireless network quality performance in five out of six geographic regions of the U.S. according to J.D. Power's 2016 Wireless Network Quality Performance Study – Volume 2. Sprint has the second-highest network quality in the Northeast, Mid-Atlantic, Southeast, Southwest and West Regions.
The study shows a big improvement for Sprint since August 2014, when the company finished last in every region by a large margin.
J.D. Power's semiannual study is based on 10 problem areas of the customer experience: dropped calls; calls not connected; audio issues; failed/late voicemails; lost calls; text transmission failures; late text message notifications; Web/app connection errors; slow downloads/apps; and email connection errors. Network performance issues are measured as problems per 100 (PP100) connections, with a lower score reflecting fewer problems and higher overall performance.
“Following our ongoing investments and technological advancements in the Sprint network, our customers are having a significantly improved experience and our gap in performance to the market leader is smaller than ever before,” said Dr. John Saw, Sprint Chief Technology Officer. “While that gap is small, our customers know that there’s a huge difference in value. Wireless consumers no longer have to choose between a good network and one they can afford – at Sprint they can have both.”