Wednesday, September 14, 2016

Amdocs Acquires Three Companies Focused on Customer Experience

Amdocs has acquired three three privately-owned companies that are focused on improving the customer experience for communications services:

Vindicia: offers software-as-a-service (SaaS) subscription management and payment solutions. Vindicia helps digital enterprises to onboard customers and process payments for digital content, over-the-top (OTT) entertainment, online subscriptions and on-demand services.

Brite:Bill:  focused on transforming the customer bill into a unique, customer-centric engagement channel. Brite:Bill's technology and services transform invoices into a personalized, digital, interactive billing experience in the channel of the customer's choice. The invoice's customized and engaging design reduces customer confusion around the bill, thereby cutting service provider costs around inbound inquiries, and also provides an engagement opportunity for service providers to promote new services.

Pontis: provides contextual digital engagement solutions. Pontis's real-time decisioning and learning technology enables service providers to offer their customers personalized contextual interactions relevant to where that individual customer is in their journey with the service provider. Pontis helps service providers determine the next best action for customer engagement and then to offer the customer, across outbound and inbound channels, the most appropriate service at the right time and the right touch point.

"Communication and media service providers, including those with over-the-top offerings, are transforming to capture the world of on-demand services and digital immediacy. When combined with business-driven analytics behind the scenes, this ensures a simplified, intuitive and engaging customer experience," said Eli Gelman, Amdocs Management Limited president and CEO.

"These acquisitions, alongside Amdocs' existing platforms which include multi-channel, digital care and commerce, customer management and big data analytics solutions, position Amdocs as the market leader to help communication and media providers on their journey. I am excited by these companies joining Amdocs, as their cloud-based technologies will augment Amdocs' rich offering and shorten our time to market," Gelman continued.

The three similarly priced companies were acquired for a combined amount of approximately $260 million in cash, net, and may be subject to certain adjustments including small earnouts.

http://www.amdocs.com

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