Friday, December 5, 2014

Ericsson Signs 7-Year Nationwide Manage Services Deal with India's Reliance

Ericsson has signed a seven-year deal Reliance Communications to operate and manage their wireline and wireless networks across India. Ericsson will also take over responsibility for the field maintenance, network operations and operational planning of Reliance Communications' 2G, CDMA and 3G mobile networks. Financial terms were not disclosed.

Reliance Communications' infrastructure covers over 150,000 km of fiber, 2G/3G/CDMA mobile network, wireline access and enterprise network in 22 telecom circles, across India and includes 21,000 towns and 400,000 villages to which it offers converged services including voice, data and video.

Ericsson said the agreement extends its managed services footprint nationwide across all the 22 circles in India. This is the first pan-Indian managed services deal for Ericsson.

Ericsson will streamline Reliance Communication's operations by bringing all aspects of fiber, mobile networks and wireline access networks to Reliance Communications' wireless and Global Enterprise Business, across differentiated product lines.

"We are happy to announce our partnership with Ericsson to manage our wireline and wireless network on a pan-Indian basis.  Given the complexity of networks and the growing performance expectations from customers, we are banking on the experience, innovation and technical expertise of Ericsson to improve the productivity of our network and ensure customer satisfaction and retention by delivering superior network performance and service quality at optimized costs," stated Suresh Rangachar, Head of Commercial, Reliance Communications.

Magnus Mandersson, Executive Vice President and Head of Business Unit Global Services, Ericsson, said; "We are excited to partner with Reliance Communications for this strategic multi-technology managed services deal. We have been managing their networks in north and west and are now pleased to extend this support to all 22 Circles.

http://www.ericsson.com/news/1877570

  • In February 2013, Reliance Communications awarded an eight-year, managed services contract to Ericsson valued at US$1 billion to operate and manage wireline and wireless networks in the Northern and Western states of India.  Under this deal, Ericsson will manage the day to day operations across wireline and wireless networks and will take over responsibility for field maintenance, network operations and operational planning of Reliance Communications 2G, CDMA and 3G mobile networks.
  • In July 2014, Ericsson opened a Global Network Operations Center in Kolkata, India -- its fourth such facility in the nation.  It also operates NOCs in Noida, Gurgaon and Bangalore.  The new Global Network Operations Center provides managed services that help operators in 49 countries around the world reduce capital expenditure, improve network performance and promote end-user loyalty. The managed services provided include service and resource fulfillment, proactive and reactive maintenance, alarm and network fault handling, restoration and repair of network faults, problem management and change management, customer problem management, help desks, network planning, design and optimization, application development and support, and operations management.

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