Tuesday, September 30, 2014

Accenture and Alcatel-Lucent Form Customer Care Alliance

Accenture and Alcatel-Lucent announced a strategic alliance to design, build and run scalable, cost effective customer care operations for all-IP networks.

A new Accenture Alcatel-Lucent Business Group will be formed with dedicated sales and delivery resources.  The solutions will be based on Alcatel-Lucent’s Motive line of products.  The new Group will also explore small cell wireless network solutions with a focus on integrating cellular technology and WiFi between service providers and large enterprises.


Accenture will be Alcatel-Lucent’s preferred supplier for software and network integration services. Alcatel-Lucent will also be a preferred technology provider for Accenture’s customer care and small cell solutions needs.

“Consumers and businesses expect any network they are on to provide sophisticated services that support multiple devices, combined with fast, reliable access,” said Michel Combes, CEO, Alcatel-Lucent. “Our collaboration with Accenture is strategic to our growth as we work to enable our clients to deliver on those expectations. By combining our outstanding IP platforms with Accenture’s consulting, systems integration, delivery, and process optimization skills, we will be well-positioned to significantly and measurably improve the world’s communication experience.”

“We look forward to working with Alcatel-Lucent to help fulfill the increasing demand for broadband services over wireless networks,” said Pierre Nanterme, chairman and CEO, Accenture. “The collaboration is consistent with our strategy of working at the heart of the digital ecosystem and growing our network services to enable communications service providers to undergo the transformation they need to thrive.”

http://www.alcatel-lucent.com/
http://www.accenture.com

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