Ericsson opened a Global Network Operations Center in Kolkata, India -- its fourth such facility in the nation. It also operates NOCs in Noida, Gurgaon and Bangalore.
The new Global Network Operations Center provides managed services that help operators in 49 countries around the world reduce capital expenditure, improve network performance and promote end-user loyalty. The managed services provided include service and resource fulfillment, proactive and reactive maintenance, alarm and network fault handling, restoration and repair of network faults, problem management and change management, customer problem management, help desks, network planning, design and optimization, application development and support, and operations management.
Amitabh Ray, Managing Director of Ericsson India Global Services, says: "India’s large ICT talent pool and fast-growing economy makes it the ideal place to base a Global Network Operations Center to serve Ericsson’s customers. Kolkata’s standing as a center of commercial and educational excellence makes it a great location for Ericsson’s newest Global Network Operations Center site."