Procera Networks announced "Service Plan Assurance," enabling fixed and mobile operators to provide individual subscribers with real-time and historical score cards detailing application performance and traffic management impact.
This solution demonstrates to subscribers that they are getting the performance and quality of experience that the network operators are promising, making any network management policies enforced in the network transparent to end users. It uses Procera's PacketLogic solutions, which are able to ensure that the correct level of service is being delivered to the customer, as well as measure the impact of network congestion on the customer's end user experience. The operators' customer service team can also see a real-time and historical view of exactly what quality of service that user has been delivered, regardless of their location or the devices that they are operating.
"Service providers want to make a commitment to their subscribers that they will get the value they are expecting from their service plan choices," said James Brear, President and CEO of Procera Networks. "Procera's technology has always designed fairness and transparency into its PacketLogic™ traffic management products so that service providers implementing network management policies can readily understand the impact these algorithms have on their customers. By introducing our Service Plan Assurance solution we believe that our philosophy of fairness can be easily implemented and demonstrated to subscribers."