Vodafone Hutchison Australia (VHA), which serves more than 6 million subscribers, has implemented Oracle Communications Services Gatekeeper 5.0 to enhance network and application programming capabilities and grow customer satisfaction and brand loyalty.
VHA is in the middle of a multi-year network upgrade, working to improve its NaaS infrastructure to help increase network reliability, reduce customer churn and create new revenue streams. The company is focused on improving key performance metrics – including subscriber growth and customer satisfaction – to help grow market segment share.
Oracle Communications Services Gatekeeper enables VHA to reduce operational costs through a virtualized deployment of the new platform and by integrating the service exposure capabilities with VHA’s existing business support system (BSS) environment.
“In today’s highly competitive Australian telecommunications market, innovation and a differentiated customer experience are key to growing the subscriber base. We are pleased to help Vodafone Hutchison Australia upgrade to Oracle Communications Services Gatekeeper 5.0 to integrate the technology infrastructure of its new acquisitions, improve service offerings and solidify its position in the industry,” Bhaskar Gorti, senior vice president and general manager, Oracle Communications.