Wednesday, October 13, 2010

FCC Offers Tools to Avoid "Bill Shock".

The FCC proposed new rules to help consumers avoid "bill shock" with their monthly wireless bill. These rules would require:


Over-the-Limit Alerts: The FCC's proposed rules would require customer notification, such as voice or text alerts, when the customer approaches and reaches monthly limits that will result in overage charges.


of-the-Country Alerts: The FCC's proposed rules would require mobile providers to notify customers when they are about to incur international or other roaming charges that are not covered by their monthly plans, and if they will be charged at higher-than-normal rates.


Easy-to-Find Tools: The FCC's proposed rules would require clear disclosure of any tools offered by mobile providers to set usage limits or review usage balances. The FCC is also asking for comment on whether all carriers should be required to offer the option of capping usage based on limits set by the consumer.
http://www.fcc.gov

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