Sunday, November 29, 2009

Telstra Announces New Corporate Structure

Telstra announced a new corporate structure aimed at helping the company to grow in key markets, invest in innovation, and provide better customer service.

The key changes include:

  • The creation of two new product units, headed by Justin Milne and Philip Jones, to enable Telstra to compete effectively in fixed and mobile markets.


  • The creation of a new International unit, headed by Tarek Robbiati, that will take geographic and operational responsibility for CSL, Reach, Telstra's businesses in China, international sales and business development.


  • The consolidation of network, technology and IT functions and the appointment of Michael Rocca as acting Chief Operations Officer to further drive Telstra's network and technology excellence.


  • The appointment of Robert Nason to lead a new Customer Satisfaction, Simplification & Productivity unit responsible for improving customer service.


  • The creation of an Operating Committee, comprising the heads of customer-facing and product units, to meet weekly and focus on business performance.


The changes mean the company will have four main functional groups - customer-facing units, product-based business units, a newly consolidated operations unit, and corporate support units - as well as the new International division, Sensis, and Telstra Wholesale.
http://www.telstra.com

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